You must provide transportation to such individuals with disabilities even if the disability may offend, annoy, or inconvenience crewmembers or other passengers....
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You must provide transportation to an individual with a disability
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§ 38.125(c)(6)(i) Requirement
When in use for boarding or alighting, the ramp or bridge plate shall be attached to the vehicle, or otherwise prevented from moving such that it is not subject to displacement when loading...
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What do I do if I believe that a passenger’s assertions about having a disability or a service animal are not credible?
If the passenger has no documents, then explain to the passenger that the animal cannot be carried in the cabin, because it does not meet the criteria for service animals....
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§382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?
[See subsections ...]
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A1
A1. Is a relatively level (1:50 or 2% maximum slope in all directions) access aisle provided adjacent and parallel to the side of the vehicle pull-up area? [ADA Standards §...
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25. Need for Return Trip Assistance
A passenger with a disability may need assistance for a return trip when he or she did not need that assistance on the initial trip....
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§382.29 May a carrier require a passenger with a disability to travel with a safety assistant?
[See subsections ...]
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§382.27 May a carrier require a passenger with a disability to provide advance notice in order to obtain certain specific services in connection with a flight?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009; 75 FR 44887, July 30, 2010; Doc. No. FAA-2014-0554, 81 FR 33120, May 24, 2016]
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TTY Use
The purpose of §382.43 is to put deaf and hard of hearing passengers on a substantially equivalent footing with the rest of the public in their ability to communicate with carriers by telephone...
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Service Animals
your seat assignment, you should be aware that, depending on whether the carrier provides advance seat assignments and the type of seating method it uses, it may have a policy requiring passengers...
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Passengers with Disabilities: A Summary of DOT Rule Title 14 CFR Part 382
Passengers with Disabilities The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel. ...
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§382.51(a)(5)
In cooperation with the airport operator and in consultation with local service animal training organization(s), you must provide animal relief areas for service animals that accompany passengers...
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Advance Notice and Reservation System
Carriers’ reservation and other administrative systems must ensure that when advance notice is provided by a passenger with a disability as provided by the ACAA and its implementing regulations...
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1002.5.4 Wheelchair Storage Space
Wheelchair storage spaces complying with 305 shall be provided in or adjacent to unload areas for each required amusement ride seat designed for transfer and shall not overlap any...
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11B-1002.5.4 Wheelchair storage space
Wheelchair storage spaces complying with Section 11B-305 shall be provided in or adjacent to unload areas for each required amusement ride seat designed for transfer and shall not...
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1002.5.4 Wheelchair Storage Space
Wheelchair storage spaces complying with 305 shall be provided in or adjacent to unload areas for each required amusement ride seat designed for transfer and shall not overlap any...
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1002.5.4 Wheelchair Storage Space
1002.5.4 Wheelchair Storage Space. Wheelchair storage spaces complying with 305 shall be provided in or adjacent to unload areas for each required amusement ride seat designed for...
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11B-1002.5.4 Wheelchair storage space
Wheelchair storage spaces complying with Section 11B-305 shall be provided in or adjacent to unload areas for each required amusement ride seat designed for transfer and shall not...
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11B-1002.5.4 Wheelchair storage space
Wheelchair storage spaces complying with Section 11B-305 shall be provided in or adjacent to unload areas for each required amusement ride seat designed for transfer and shall not...
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907.2.3 Group E
Group E occupancies with an occupant load of less than 50. 2. Manual fire alarm boxes are not required in Group occupancies where all the following apply: 2.1....
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1002.6.1 Clear Floor or Ground Space
A clear floor or ground space complying with 305 shall be provided in the load and unload area adjacent to the transfer device....
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1002.6.1 Clear Floor or Ground Space
A clear floor or ground space complying with 305 shall be provided in the load and unload area adjacent to the transfer device....
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§382.19 May carriers refuse to provide transportation on the basis of disability?
[See subsections ...]
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§382.117(f)
(f) You are never required to accommodate certain unusual service animals (e.g., snakes, other reptiles, ferrets, rodents, and spiders) as service animals in the cabin. With respect...