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The Americans With Disabilities Act in Practice (Helping #7)
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5. Q: I have always had a clearly posted "no pets" policy at my establishment. Do I still have to allow service animals in?
A service animal is not a pet. The ADA requires you to modify your "no pets" policy to allow the use of a service animal by a person with a disability....
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Concessions
Concessions • All concessions, including food service areas, restaurants, and souvenir stands, must be accessible....
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§ 36.302(c)(8)
If a public accommodation normally charges individuals for the damage they cause, an individual with a disability may be charged for damage caused by his or her service animal....
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§ 35.136(h) Surcharges
If a public entity normally charges individuals for the damage they cause, an individual with a disability may be charged for damage caused by his or her service animal....
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5.2 FOOD SERVICE LINES
Food service lines shall have a minimum clear width of 36 in (915 mm), with a preferred clear width of 42 in (1065 mm) where passage of stopped wheelchairs by pedestrians is desired....
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Sec. 611. Closed-captioning of public service announcements [Section 402]
Any television public service announcement that is produced or funded in whole or in part by any agency or instrumentality of Federal Government shall include closed captioning of the verbal...
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§ 35.161(b)
automated attendant system for receiving and directing incoming telephone calls, that automated attendant system must provide effective communication with individuals using auxiliary aids and services...
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MISCELLANEOUS
MISCELLANEOUS
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§1193.33(b)
(b) Manufacturers shall include in general product information the contact method for obtaining the information required by paragraph (a) of this section.
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5.5 Food Service Lines
Food service lines shall have a minimum clear width of 36 in (915 mm), with a preferred clear width of 42 in (1065 mm) to allow passage around a person using a wheelchair....
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May a carrier charge a maintenance or cleaning fee to passengers who travel with service animals?
Part 382 prohibits carriers from imposing special charges for accommodations required by the regulation, such as carriage of a service animal....
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Auxiliary aids and services
“Auxiliary aids and services” includes— Qualified interpreters on-site or through video remote interpreting (VRI) services; notetakers; real-time computer-aided transcription services...
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Should passengers provide advance notice to the airline concerning multiple or large service animals?
In most cases, airlines may not insist on advance notice or health certificates for service animals under the ACAA regulations....
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Service Animals
Service Animals It is not required under the law to provide advance notice if you are traveling with a service animal....
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36. Health, welfare, and other social service providers
The addition of new paragraph (a)(2) is intended to make clear the basic requirement of equal opportunity to receive benefits or services in the health, welfare, and social service areas...
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§ 35.136 Service animals.
[AG Order No. 3180-2010, 75 FR 56178, Sept. 15, 2010; 76 FR 13285, Mar. 11, 2011]
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B. Speaking, Listening, Reading, and Writing: When Auxiliary Aids and Services Must be Provided
When these communications involve a person with a disability, an auxiliary aid or service may be required for communication to be effective....
- Tennessee Department of Human Services (TDHS): Division of Rehabilitation Services
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§ 35.161(b)
interactive voice response system, for receiving and directing incoming telephone calls, that system must provide effective real-time communication with individuals using auxiliary aids and services...
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A. General Requirements for Telephone Emergency Service Providers
General Requirements for Telephone Emergency Service Providers The ADA regulation requires 9-1-1 or other telephone emergency service providers to provide TTY users with: direct...