foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report written disability-related complaints...
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
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19. Dispute Resolution
Dispute Resolution 19.1....
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ACCESS
ACCESS A step-by-step process for resolving issues involving passengers with disabilities appears later in this manual. Whether the issue is a matter of law, customer service, or...
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Administrative Provisions
◼ Airlines must make available specially-trained “complaints resolution officials” to respond to complaints from passengers and must also respond to written complaints....
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Section 35.172 Investigations and compliance reviews. (Section-by-Section Analysis)
resolution'' of such complaint. 28 CFR 35.172(a)....
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10. What happens after the complainant agrees to mediate?
The case manager will contact the respondent to discuss the opportunity to resolve the complaint through mediation....
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Section 35.190 Designated agencies. (Section-by-Section Analysis)
The Department would, of course, consult with the designated agency when the Department plans to retain a complaint....
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Step 4 - Adopt a Grievance Procedure
This procedure encourages prompt and equitable resolution of the problem at the local or state level without forcing people to file a federal complaint or a lawsuit....
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§ 35.172 Investigations and compliance reviews
§ 35.172 Investigations and compliance reviews.
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14. Revise § 35.172 to read as follows:
14. Revise § 35.172 to read as follows:
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§ 35.172 Investigations and compliance reviews.
[See subsections ...]
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Handling Accessibility Complaints: Keeping out of Court
Requests, Complaints and Grievances A. Procedures to catch requests and complaints early… and deal with them 1. Assess your current status of compliance 2....
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BUILDING OFFICIAL
The officer or other designated authority charged with the administration and enforcement of this code, or a duly authorized representative.
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17. Grievance and Complaint System
Grievance and Complaint System Within six (6) months after the commencement of the Compliance Period, and with input from Class Counsel, the City shall establish a policy and procedure...
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SECTION 104 DUTIES AND POWERS OF BUILDING OFFICIAL
[See subsections ...]
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§27.123 Conduct of investigations.
[See subsections ...]
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Disputes and Disagreements Regarding FAPE and non-FAPE Matters
Examples of the types of complaints that are appropriately resolved through due process include: whether a student has a disability and is eligible for special education and or related services...
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What do I do if I believe that a passenger’s assertions about having a disability or a service animal are not credible?
Ask the passenger to wait while you contact your airline’s complaint resolution official (CRO)....
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ADA Mediation Program - Questions and Answers
ADA Mediation Program - Questions and Answers In enacting the Americans with Disabilities Act (ADA), Congress specifically encouraged the use of alternative methods of dispute resolution...
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A Preflight Announcement with Noah Seidel
Like many of us gearing up for the holiday season, Storyteller Noah Seidel has been traveling a lot recently. Noah uses a wheelchair, and unfortunately, some airlines don’t know how...
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Grievance Procedures
School districts are required to establish grievance procedures for resolving complaints related to those cases where the complainants allege that employees, other students, or third parties...
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Dispute Resolution
Dispute Resolution - The parties shall meet and confer regarding any dispute, attempt mediation of the dispute, and if mediation is unsuccessful, the parties may submit the issue(s) to the...
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Structured Negotiation: A Winning Alternative to Lawsuits
Author: Lainey Feingold Sponsor: Commission On Disability Rights, Section of Dispute Resolution Publisher: ABA Book Publishing ISBN: 978-1-63425-544-8 Imagine successfully resolving...
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§35.176 Alternative Means of Dispute Resolution
§35.176 Alternative Means of Dispute Resolution Section 35.176 restates section 513 of the Act, which encourages use of alternative means of dispute resolution....
