ADA Mediation Program - Questions and Answers

10. What happens after the complainant agrees to mediate?

Our mediation contractor, the Key Bridge Foundation (KBF), will assign a case manager to handle the matter. The case manager will contact the respondent to discuss the opportunity to resolve the complaint through mediation. Once the respondent agrees, the case manager works with both parties to arrange a mutually agreed upon time, date, and location for the mediation. KBF is a nationally recognized provider of mediation and training services.