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ADA Mediation Program - Questions and Answers

9. If someone files a complaint against my company or against the State or local government I represent and wants to mediate, when will I be informed?

Once the complainant agrees to participate, we will notify you, in writing, that a complaint has been filed against you. You will be offered an opportunity to participate in mediation, and provided technical assistance materials. The letter also states that we will not pursue an investigation while mediation is pending. The entity against whom the complaint is filed is referred to as the respondent.

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