39.83 QUESTION: WHAT CONSIDERATIONS APPLY TO PVOs’ OBLIGATION TO PROVIDE ASSISTANCE TO PASSENGERS WITH DISABILITIES WITH RESPECT TO BOARDING AND DISEMBARKING FROM VESSELS?...
Search Results "Boarding Assistance"
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QUESTION: WHAT CONSIDERATIONS APPLY TO PVOs’ OBLIGATION TO PROVIDE ASSISTANCE TO PASSENGERS WITH DISABILITIES WITH RESPECT TO BOARDING AND DISEMBARKING FROM VESSELS?
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§382.51(a)(2)
(2) With respect to any situation in which boarding and deplaning by level-entry loading bridges or accessible passenger lounges to and from an aircraft is not available, you must ensure...
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§382.51(b)(1)
(1) This means that passengers with a disability must be able to move readily through such terminal facilities to get to or from the gate and any other area from which passengers board the...
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C. Air Travelers with a Disability Changing Planes
As an employee of the delivering carrier, on request, you must provide assistance to a passenger with a disability in making flight connections and providing transportation between gates...
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C. Boarding and Deplaning Assistance
Carriers must train employees to proficiency in the use of the boarding assistance equipment and procedures regarding the safety and dignity of passengers receiving boarding assistance....
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Boarding and Deplaning Assistance Where Level-Entry Boarding is Unavailable
Boarding and Deplaning Assistance Where Level-Entry Boarding is Unavailable For aircraft with 19 or more seats operating at airports with 10,000 or more annual enplanements where level-entry...
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Except in an Emergency Evacuation, No Hand-Carrying Passengers
or deplaning assistance....
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E. Services in the Cabin
a seat as part of enplaning and deplaning [Sec. 382.39(b)(1)]; preparing for eating, such as opening packets and identifying food [Sec. 382.39(b)(2)]; if there is an on-board...
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16. Opening Building Doors
For paratransit services, a passenger's request for the driver to open an exterior entry door to a building to provide boarding and/or alighting assistance to a passenger with a disability...
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20. Luggage and Packages
A passenger's request for a fixed route or paratransit driver to assist with luggage or packages may be denied in those instances where it is not the normal policy or practice of the transportation...
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22. Navigating an Incline, or Around Obstacles
Likewise, assistance in traversing a difficult sidewalk (e.g., one where tree roots have made the sidewalk impassible for a wheelchair) should generally be granted, as should assistance...
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23. Extreme Weather Assistance
A passenger's request to be assisted from his or her door to a vehicle during extreme weather conditions should generally be granted so long as the driver leaving the vehicle to assist would...
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§382.91 What assistance must carriers provide to passengers with a disability in moving within the terminal?
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§382.93 Must carriers offer preboarding to passengers with a disability?
As a carrier, you must offer preboarding to passengers with a disability who self-identify at the gate as needing additional time or assistance to board, stow accessibility equipment, or...
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§382.95 What are carriers' general obligations with respect to boarding and deplaning assistance?
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§382.97 To which aircraft does the requirement to provide boarding and deplaning assistance through the use of lifts apply?
The requirement of section 382.95(b) of this part to provide boarding and deplaning assistance through the use of lifts applies with respect to all aircraft with a passenger capacity of...
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§382.99 What agreements must carriers have with the airports they serve?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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§382.101 What other boarding and deplaning assistance must carriers provide?
When level-entry boarding and deplaning assistance is not required to be provided under this subpart, you must, as a carrier, provide or ensure the provision of boarding and deplaning assistance...
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§382.103 May a carrier leave a passenger unattended in a wheelchair or other device?
As a carrier, you must not leave a passenger who has requested assistance required by this subpart unattended by the personnel responsible for enplaning, deplaning, or connecting assistance...
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§382.105 What is the responsibility of carriers at foreign airports at which airport operators have responsibility for enplaning, deplaning, and connecting assistance?
At a foreign airport at which enplaning, deplaning, or connecting assistance is provided by the airport operator, rather than by carriers, as a carrier you may rely on the services provided...
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§382.111 What services must carriers provide to passengers with a disability on board the aircraft?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010] As a carrier, you must provide services within the aircraft cabin as requested...
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Boarding Assistance
Boarding Assistance When communicating to carrier personnel about your need for boarding assistance, be as specific as possible about the type or level of boarding assistance you require...
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Pre-boarding as an Option
Pre-boarding as an Option Although you are not required to pre-board, choosing to take advantage of a pre-boarding opportunity may assist you in securing a seating accommodation when...
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Boarding Assistance in General
Boarding Assistance in General If a passenger with a disability requests assistance getting on an airplane or carrier personnel offer assistance and the passenger consents, a carrier...