Qualified Individuals with Disabilities6 6 See Glossary.
Search Results "Air Transportation"
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Qualified Individuals with Disabilities
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APPENDIX I: Tips for Air Travelers with Disabilities
APPENDIX I Tips for Air Travelers with Disabilities There are some commonly used accommodations, facilities, and services that carriers are required to make available to passengers...
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Ask Questions and Provide Instructions
If you are receiving assistance with transportation between gates by ground wheelchair, remember to instruct the personnel assisting you on your specific needs, e.g., whether or not you...
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Boarding Assistance
More specifically, if, for example, you are completely immobile, ask carrier personnel to provide a wheelchair to transport you to and from the gate, a lift (if necessary), and assistance...
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Carrying Assistive Devices and Keeping Them Near You
Carrying Assistive Devices and Keeping Them Near You Carrying medicine or other assistive devices like syringes as a carry-on item that you may need in the case of a flight...
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Carry Information and Useful Documentation
Carry Information and Useful Documentation Bringing photocopies of instructions about the assembly and disassembly of wheelchairs and other assistive devices when you access air transportation...
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Complaints
Complaints Be aware that a Complaint Resolution Official (CRO) must be made available to you if you ask to speak with a manager or supervisor about a disability-related complaint....
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Familiarize Yourself with the Law
Familiarize Yourself with the Law Knowledge of the Air Carrier Access Act (ACAA) and its implementing regulations (14 CFR part 382) will permit you to be able to ask the right questions...
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Individual Safety Briefings
Individual Safety Briefings You may receive an individual safety briefing under certain circumstances. If so, you should be provided an accessible safety briefing and it must be...
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Limitations on Accommodations
Limitations on Accommodations Carrier personnel are expressly prohibited from performing certain tasks. For example, carrier personnel cannot physically hand-carry you on or off...
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Pre-boarding as an Option
Pre-boarding as an Option Although you are not required to pre-board, choosing to take advantage of a pre-boarding opportunity may assist you in securing a seating accommodation...
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Safety Always Considered
Safety Always Considered You should keep in mind that carriers are obligated to take the safety of all passengers into consideration when making decisions about accommodations for...
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Seating Assignments
Seating Assignments When requesting a particular seat assignment, it is useful to be as specific as possible about the type of seat that will meet your needs as a passenger with a...
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Service Animals
Service Animals It is not required under the law to provide advance notice if you are traveling with a service animal. However, in order to guarantee your seat assignment, you...
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Resources for Air Travelers with Disabilities
The following publications are useful for air travelers with disabilities: Plane Talk – Passengers with Disabilities, Fly Rights, and New Horizons: Information for the Air Traveler with...
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Refusal of Transportation
Carriers cannot refuse transportation to a qualified individual with a disability solely because the person’s disability results in appearance or involuntary behavior that may offend, annoy...
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I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant?
QUESTION: I’m a paraplegic and travel with my personal manual wheelchair. May airlines require me to travel with an attendant? ANSWER: Airlines may not require a passenger with a...
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How come some passengers with service animals avoid the bulkhead row?
QUESTION: I travel with a service animal and ask for a bulkhead seat if one is available, as I find such a seat to be more comfortable for my service dog. How come some passengers...
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Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant?
QUESTION: Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant? ANSWER: No. Airlines may not have a policy that requires all...
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10.4 Airports
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A Preflight Announcement with Noah Seidel
Noah uses a wheelchair, and unfortunately, some airlines don’t know how to transport mobility devices....
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Aviation Consumer Protection
General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates violations of the Department of Transportation...
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DOT: Traveling with Service Animals with Closed Captioning
A helpful video for individuals with disabilities who are traveling with a service animal to, from, or within the United States.
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Department of Transportation: Disability Training Materials and Helpful Information
Department of Transportation’s Office of Aviation Enforcement and Proceedings (AEP) and Office of Transportation Policy have developed informative modular programs that can be used to assist...