Training PSAPs must train their call takers to effectively recognize and process TTY calls....
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E. Training
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D. Beyond TTYs: Providing 9-1-1 and Emergency Services Via New Communication Technologies
Some people who have hearing disabilities do not have access to TTYs....
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Public Telephones
[See subsections ...]
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TELEPHONE EMERGENCY SERVICES {35.162}
TELEPHONE EMERGENCY SERVICES {35.162} “Telephone emergency services, including 911 services, shall provide direct access to individuals who use TDD’s and computer modems.”
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4.1.3(17)(c)(i)
(i) if a total number of four or more public pay telephones (including both interior and exterior phones) is provided at a site, and at least one is in an interior location, then at...
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§ 1194.23(a)
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic...
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Access for 9-1-1 and Telephone Emergency Services
U.S. Department of Justice Civil Rights Division Disability Rights Section Americans with Disabilities Act Access for 9-1-1 and Telephone Emergency Services
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Access for 9-1-1 and Telephone Emergency Services
with Disabilities Act (ADA) requires all Public Safety Answering Points (PSAPs) to provide direct, equal access to their services for people with disabilities who use teletypewriters (TTYs...
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Q: If a PSAP complies with a State law, which requires only one TTY per PSAP, is that PSAP also in compliance with the ADA?
Some State laws require only one TTY per PSAP....
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707.6.2 Numeric Keys
Numeric keys shall be arranged in a 12-key ascending or descending telephone keypad layout. The number five key shall be tactilely distinct from the other keys....
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707.6.2 Numeric Keys
Numeric keys shall be arranged in a 12-key ascending or descending telephone keypad layout. The number five key shall be tactilely distinct from the other keys....
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11B-707.6.2 Numeric keys
Numeric keys shall be arranged in a 12-key ascending or descending telephone keypad layout. The number five key shall be tactilely distinct from the other keys....
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11B-707.6.2 Numeric keys
Numeric keys shall be arranged in a 12-key ascending or descending telephone keypad layout. The number five key shall be tactilely distinct from the other keys....
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707.6.2 Numeric Keys
Numeric keys shall be arranged in a 12-key ascending or descending telephone keypad layout. The number five key shall be tactilely distinct from the other keys....
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11B-707.6.2 Numeric keys
Numeric keys shall be arranged in a 12-key ascending or descending telephone keypad layout. The number five key shall be tactilely distinct from the other keys....
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I5
Is there a sign at each pay phone or pay phone bank for the shelter directing people to the nearest TTY? [ADA Standards § 4.30.7 (3); 4.31.9(3)] Yes No...
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11B-217.4.5 Rest stops, emergency roadside stops, and service plazas
Where at least one public pay telephone is provided at a public rest stop, emergency roadside stop, or service plaza, at least one public TTY shall be provided....
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11B-411.2.1.2 Required features
Hall call consoles shall include a touch screen or keypad with display screen, an accessibility function button, and audio output loudspeaker....
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11B-411.2.1.2 Required features
Hall call consoles shall include a touch screen or keypad with display screen, an accessibility function button, and audio output loudspeaker....
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11B-411.2.1.2 Required features
Hall call consoles shall include a touch screen or keypad with display screen, an accessibility function button, and audio output loudspeaker....
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A. General Requirements for Telephone Emergency Service Providers
Direct access means that PSAPs can directly receive TTY calls without relying on an outside relay service or third-party services....
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RELAY CALLS
Such training shall include information regarding the use of each different type of relay service (TTY relay service, IP relay service, and video relay service), the procedures to be followed...
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Common Use or Public Use System Interface: ADA Standard Section 708.4.1
The common use or public use system interface shall include the capability of supporting voice and TTY communication with the residential dwelling unit interface....
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11B-708.4.1 Common use or public use system interface
The common use or public use system interface shall include the capability of supporting voice and TTY communication with the residential dwelling unit interface....
