A public entity shall not ask about the nature or extent of a person's disability, but can determine whether an animal qualifies as a service animal. ...
Search Results "Customer Service"
Filters
Commonly Searched Documents
-
§ 35.136(f) Inquiries
-
§35.162 Telephone Emergency Services
§35.162 Telephone Emergency Services Many public entities provide telephone emergency services by which individuals can seek immediate assistance from police, fire, ambulance, and other...
-
§ 35.136(e) Care or supervision
A public entity is not responsible for the care or supervision of a service animal....
-
If Service Animal Cannot be Accommodated at Assigned Seat
If Service Animal Cannot be Accommodated at Assigned Seat If a service animal cannot be accommodated at the seat of the passenger with a disability and if there is another seat in the...
-
What about the passenger who has two or more service animals?
A single passenger legitimately may have two or more service animals....
-
Section 36.406(d) Social Service Establishments (Section-by-Section Analysis)
The Department considers this is a prudent action based on its effect on social service providers. ...
-
Access to a public entity following the proper exclusion of a service animal. (Section-by-Section Analysis)
Access to a public entity following the proper exclusion of a service animal....
-
Advice for Passengers with Service Animals
Although airlines are not permitted to automatically require documentation for service animals other than emotional support or psychiatric service animals, if you think it would help you...
-
Auxiliary aids and services (Section-by-Section Analysis)
"Auxiliary aids and services." Auxiliary aids and services include a wide range of services and devices for ensuring effective communication....
-
603.3 Accommodation of Communication Needs
Support services shall be provided directly to the user or through a referral to a point of contact....
-
11B-227.1 General
Where provided, check-out aisles, sales counters, service counters, food service lines, queues, and waiting lines shall comply with Sections 11B-227 and 11B-904....
-
Q12. Can hotels charge a cleaning fee for guests who have service animals?
Can hotels charge a cleaning fee for guests who have service animals? No. Hotels are not permitted to charge guests for cleaning the hair or dander shed by a service animal....
-
DEPARTMENT OF TRANSPORTATION DISABILITY LAW GUIDANCE: Origin-to-Destination Service
paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.” ...
-
603.1 General
ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603....
-
603.1 General
ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603....
-
Inquiries about service animals. (Section-by-Section Analysis)
Inquiries about service animals....
-
§ 35.136(c) If an animal is properly excluded
If a public entity properly excludes a service animal, it shall give the individual with a disability the opportunity to participate in the service, program, or activity without having the...
-
Video Caption Corporation Closed Captioning and Subtitling Services
Closed Captioning Services Video Caption Corporation is a full-service closed captioning company....
-
Check-Out Aisles and Sales and Service Counters
Section 227 of the 2010 Standards clarifies the requirements for food service lines....
-
§ 35.136(c) If an animal is properly excluded
If a public entity properly excludes a service animal under §35.136(b), it shall give the individual with a disability the opportunity to participate in the service, program, or activity...
-
603.1 General (Section-by-Section Analysis)
603.1 General (Section-by-Section Analysis) This section addresses the accessibility of ICT support services, such as help desks, call centers, training centers, and automated self-service...
-
D. Beyond TTYs: Providing 9-1-1 and Emergency Services Via New Communication Technologies
State and local governments are responsible under Title II of the ADA for providing effective communication and equal access to 9-1-1 and other emergency services.5 To achieve effective...
-
"Auxiliary Aids and Services" (Section-by-Section Analysis)
For purposes of clarification, the Department has added the exchange of written notes as an example of an auxiliary aid or service. ...
-
II-7.3000 Emergency telephone services.
[See subsections ...]
