Except in emergency situations, a passenger's request for a driver to lift the passenger out of his or her mobility device should generally be denied because of the safety, dignity, and...
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27. Hand-Carrying
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F105.2.2 ASME
The majority of the requirements apply to the operational machinery not seen or used by elevator passengers....
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§382.67(e)
(e) As a carrier, you must never request or suggest that a passenger not stow his or her wheelchair in the cabin to accommodate other passengers (e.g., informing a passenger that stowing...
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§382.21(d)
(d) If your action under this section results in the postponement of a passenger's travel, you must permit the passenger to travel at a later time (up to 90 days from the date of the postponed...
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5. Transportation Vehicles
The Access Board issued an advance notice for public commend on an update of guidelines for rail cars on February 14, 2020. ...
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You must not discriminate against qualified individuals with a disability
[Sec. 382.7(a)(1)] You must not require a passenger with a disability to accept special services (including, but not limited to, pre-boarding) not requested by the passenger....
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§382.91(d)
(d) As part of your obligation to provide or ensure the provision of assistance to passengers with disabilities in moving through the terminal (e.g., between the terminal entrance and the...
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Weather Shelters
Weather Shelters Course weather shelters must be designed and constructed to allow a golf car to enter and exit, and have a clear floor or ground space of 60 inches by 96 inches minimum...
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§ 37.87(a)
(a) Except as provided elsewhere in this section, Amtrak or a commuter authority purchasing or leasing a used intercity or commuter rail car after August 25, 1990, shall ensure that the...
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EXAMPLES OF EFFECTIVE COMMUNICATION
H stops by a new car showroom to look at the latest models....
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C. Boarding and Deplaning Assistance
If a passenger with a disability requests assistance getting on or off an airplane or you offer assistance and the passenger consents to the type of boarding or deplaning assistance you...
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1. Snow and Ice
Except in extreme conditions that rise to the level of a direct threat to the driver or others, a passenger's request for a paratransit driver to walk over a pathway that has not been fully...
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1. Snow and Ice
Except in extreme conditions that rise to the level of a direct threat to the driver or others, a passenger's request for a paratransit driver to walk over a pathway that has not been fully...
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Garaventa Genesis Shaftway - Vertical Platform Lift
The components of the Shaftway Models consist of a drive mast, passenger platform, doors/gates, call stations and platform controls....
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§382.151(c)(1)
(1) In any situation in which any person complains or raises a concern with your personnel about discrimination, accommodations, or services with respect to passengers with a disability,...
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§ 37.189(e)
This requirement applies to passengers with disabilities on the same basis as other passengers....
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§382.67(b)
(b) If you are a carrier that uses the seat-strapping method to stow a manual passenger wheelchair, you must ensure that there is priority space for at least two such wheelchairs, if stowing...
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H. Your Obligation to Provide Services and Equipment
and accepted by the passenger, you must provide it....
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§ 37.213(a)(2)(ii)
If the passenger can receive the confirmation by this method, then the operator shall provide a unique confirmation number to the passenger when the request is made and provide a paper copy...
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§ 37.213(b)(2)(ii)
If the passenger can receive the confirmation by this method, then the operator shall provide a unique confirmation number to the passenger when the request for equivalent service is made...
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Availability of the CRO
If the CRO is made available by telephone, it must be at no cost to the passenger. The CRO must be accessible via a TTY for passengers who are deaf or hard of hearing....
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C. Mobility Aids and Assistive Devices
If, in assisting a passenger with a disability, a carrier employee or contractor takes apart the passenger’s mobility aid or assistive device (e.g., a wheelchair), another carrier employee...
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General Tips for Interacting with Individuals with Disabilities
Keep the passenger informed....
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§ 37.42(f)
(f) For purposes of this part, level-entry boarding means a boarding platform design in which the horizontal gap between a car at rest and the platform is no more than 10 inches on tangent...
