Carriers providing scheduled service must establish and implement a complaint resolution mechanism including designation of one or more complaints resolution officials (CRO’s)....
Search Results "Flight-Related Services"
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Complaint Procedures
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§382.157(b)
As a foreign carrier, you are covered by this section only with respect to disability-related complaints associated with any flight segment originating or terminating in the United States...
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§1607.10 Employment agencies and employment services.
or service should maintain and have available evidence of the impact of the selection and referral procedures which it administers....
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Tips for Communicating with Individuals with Mobility Impairments
If possible, put yourself at the wheelchair user's eye level. Do not lean on a wheelchair or any other assistive device. Never patronize people who use...
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Questions and Answers: Enforcement Guidance on Disability-Related Inquiries and Medical Examinations of Employees Under the ADA
Questions and Answers: Enforcement Guidance on Disability-Related Inquiries and Medical Examinations of Employees Under the ADA Notice Concerning The Americans With Disabilities Act...
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1. Covered Entities
well as many carriers that service smaller cities and less frequently traveled routes use small aircraft....
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Qualified Individual with a Disability:
disability who: accompanies or meets a traveler using airport facilities; seeks information about schedules, fares, or policies; attempts to use facilities or services...
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Who Decides Which Aid or Service Is Needed?
Who Decides Which Aid or Service Is Needed?...
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California Water Closet Accessories
Design guidance for locating water closet accessories in single user toilet rooms and best practice placement of the lavatory in new construction giving the owner more options to...
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§382.67(e)
., informing a passenger that stowing his or her wheelchair in the cabin will require other passengers to be removed from the flight), or for any other non-safety related reason (e.g., that...
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Section 37.105 Equivalent Service Standard
Section 37.105 Equivalent Service Standard The first two sections spell out the distinctions among the different types of service elaborated in the ADA and requirements that apply to...
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382.53 What information must carriers give individuals with a vision or hearing impairment at airports?
With some variations for the situations of U.S. and foreign airports, and U.S. and foreign carriers, the basic point of this section is that at each gate, ticketing area, and customer service...
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When may an employer ask an employee a disability-related question or require an employee to submit to a medical examination?
When may an employer ask an employee a disability-related question or require an employee to submit to a medical examination?...
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NYC Emergency Management
Established in 1996, NYC Emergency Management is a coordinating agency for the City of New York. The agency plans and prepares for emergencies, educates the public about...
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Preparing for Emergencies for People with Disabilities
How might a disaster affect me? What are my personal needs during a disaster? By evaluating your own individual needs and making an emergency plan that fits those needs, you and your...
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PROCEDURES FOR OBTAINING AUXILIARY AIDS AND SERVICES
[Insert an explanation of the department’s procedures for obtaining auxiliary aids and services.] U.S. Department of Justice Civil Rights Division January 2006...
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382.23 May carriers require a passenger with a disability to provide a medical certificate?
., written statements from a doctor saying that a passenger is capable of completing a flight safely, without requiring extraordinary medical assistance during the flight)....
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11B-505.3 Continuity
Handrails shall be continuous within the full length of each stair flight or ramp run....
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11B-505.3 Continuity
Handrails shall be continuous within the full length of each stair flight or ramp run....
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Sec. 469.202. Fees Related to Certificate of Registration.
The commission may charge a fee for:
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B. Restoration of TTY-Related Accessibility Requirements
[See subsections ...]
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SECTION 406 MOTOR-VEHICLE-RELATED OCCUPANCIES
[See subsections ...]
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SECTION 406 MOTOR-VEHICLE-RELATED OCCUPANCIES
406.2 Design. …
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Good Practices of Accessible Urban Development: Making Urban Environments Inclusive and Fully Accessible to ALL
Good Practices of Accessible Urban Development: Making Urban Environments Inclusive and Fully Accessible to ALL (86-page PDF) Introduction1 "Persons with disabilities have a...
