Policies regarding transportation assistance to health care appointments are cleaS. S.8.3.d....
Search Results "Policy"
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Care Management/Care Coordination
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Examples
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2. Pick Up and Drop Off Locations with Multiple Entrances
A paratransit rider's request to be picked up at home, but not at the front door of his or her home, should be granted, as long as the requested pick-up location does not pose a...
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3. Private Property
Even if the paratransit operator does not generally have a policy of picking up passengers on such private property, the paratransit operator should make every reasonable effort to gain...
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4. Obstructions
Fixed route operators would not have to establish flag stop or route-deviation policies, as these would be fundamental alterations to a fixed route system rather than reasonable modifications...
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5. Fare Handling
A passenger's request for transit personnel (e.g., the driver, station attendant) to handle the fare media when the passenger with a disability cannot pay the fare by the generally...
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6. Eating and Drinking
requests to eat or drink aboard a vehicle or in a transit facility in order to avoid adverse health consequences, the request should be granted, even if the transportation provider has a policy...
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7. Medicine
For example, transit agencies should modify their policies to allow individuals to administer insulin injections and conduct finger stick blood glucose testing....
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8. Boarding Separately From Wheelchair
A wheelchair user's request to board a fixed route or paratransit vehicle separately from his or her device when the occupied weight of the device exceeds the design load of the...
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9. Dedicated vehicles or special equipment in a vehicle
A paratransit passenger's request for special equipment (e.g., the installation of specific hand rails or a front seat in a vehicle for the passenger to avoid nausea or back pain)...
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10. Exclusive or Reduced Capacity Paratransit Trips
A passenger's request for an exclusive paratransit trip may be denied as a fundamental alteration of the entity's services. Paratransit is by nature a shared-ride service.
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11. Outside of the Service Area or Operating Hours
A person's request for fixed route or paratransit service may be denied when honoring the request would require the transportation provider to travel outside of its service area or...
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12. Personal Care Attendant (PCA)
While PCAs may travel with a passenger with a disability, transportation agencies are not required to provide a personal care attendant or personal care attendant services to meet...
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13. Intermediate Stops
The Department views granting a paratransit passenger's request for a driver to make an intermediate stop, where the driver would be required to wait, as optional. For example, a...
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14. Payment
A passenger's request for a fixed route or paratransit driver to provide the transit service when the passenger with a disability cannot or refuses to pay the fare may be denied. If...
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15. Caring for Service Animals
A paratransit or fixed route passenger's request that the driver take charge of a service animal may be denied. Caring for a service animal is the responsibility of the passenger or...
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16. Opening Building Doors
For paratransit services, a passenger's request for the driver to open an exterior entry door to a building to provide boarding and/or alighting assistance to a passenger with a...
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17. Exposing Vehicle to Hazards
If the passenger requests that a vehicle follow a path to a pick up or drop off point that would expose the vehicle and its occupants to hazards, such as running off the road,...
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18. Hard-to-Maneuver Stops
A passenger may request that a paratransit vehicle navigate to a pick-up point to which it is difficult to maneuver a vehicle. A passenger's request to be picked up in a location...
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19. Specific Drivers
A passenger's request for a specific driver may be denied. Having a specific driver is not necessary to afford the passenger the service provided by the transit operator.
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20. Luggage and Packages
A passenger's request for a fixed route or paratransit driver to assist with luggage or packages may be denied in those instances where it is not the normal policy or practice of the transportation...
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21. Request to Avoid Specific Passengers
A paratransit passenger's request not to ride with certain passengers may be denied. Paratransit is a shared-ride service. As a result, one passenger may need to share the vehicle...
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22. Navigating an Incline, or Around Obstacles
A paratransit passenger's request for a driver to help him or her navigate an incline (e.g., a driveway or sidewalk) with the passenger's wheeled device should generally be granted....
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23. Extreme Weather Assistance
A passenger's request to be assisted from his or her door to a vehicle during extreme weather conditions should generally be granted so long as the driver leaving the vehicle to...