Part 382 requires carriers to provide passengers who are deaf or hard of hearing or who have vision impairments with timely access to the same information that they provide to other passengers...
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I’m deaf ...Do the airlines have to provide me with such information as schedule changes, gate changes, etc.?
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§382.15 Do carriers have to make sure that contractors comply with the requirements of this Part?
[See subsections ...]
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5. Conforming Alternate Versions
The alternate version promoted by the carrier associations and some individual carriers (i.e., text-only Web site containing core air travel services and information only), however, would...
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Web Site Accessibility
Specifically with regard to small ticket agents, we proposed to permit carriers to market air transportation on the inaccessible Web sites of such agents but at the same time require carriers...
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14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air Travel (Air Carrier Access Act) (with amendments issued through May 2016)
U.S. Department of Transportation 14 CFR Part 382 Nondiscrimination on the Basis of Disability in Air...
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382.23 May carriers require a passenger with a disability to provide a medical certificate?
382.23 May carriers require a passenger with a disability to provide a medical certificate?...
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Can the carrier limit the amount of money they pay me for this claim...as they currently may for domestic baggage claims?
QUESTION: I was flying a U.S. carrier from New York to California and they damaged my expensive battery-powered wheelchair. I purchased this wheelchair last year for $10,000....
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Does the ADA prohibit discrimination by airlines?
Discrimination by air carriers in areas other than employment is not covered by the ADA, but rather, by the Air Carrier Access Act (ACAA)....
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Checklist for Facility MAINTENANCE Responsibilities
◼ Checklist for Facility MAINTENANCE Responsibilities (11/16/00) Click here to view or download the "Checklist for Facility MAINTENANCE Responsibilities" (20 KB pdf)
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Make a Reasonable Effort to Accommodate, Even Without Advance Notice
As a policy, your carrier does not provide medical oxygen on any flights. What should you do?...
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§382.117(a)
(a) As a carrier, you must permit a service animal to accompany a passenger with a disability....
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Compliance Dates for New Kiosk Orders and Airline/Airport Agreements
Individual carriers recommended lesser delays of one to two years for implementing the ordering provision....
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1. Technical Standard for Web Site Accessibility
Regarding compliance with the WCAG 2.0 standard at Level AA, the carrier associations asserted that requiring carriers to comply with WCAG 2.0 would “set a very high bar that exceeds federal...
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Scoping [4.1.2(6), 4.1.3(11)]
Access is required to all toilet rooms and bathrooms provided for public or common use....
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§382.33 May carriers impose other restrictions on passengers with a disability that they do not impose on other passengers?
[See subsections ...]
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11B-248 Common use areas and employee work areas
[See subsections ...]
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Air Carrier Access Act
Air Carrier Access Act, for questions pertaining to air transportation, call Department of Transportation: Aviation Consumer Protection Division 800-778-4838 (voice) 800-455-9880...
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§382.71 What other aircraft accessibility requirements apply to carriers?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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Q37. Do commercial airlines have to comply with the ADA?
The Air Carrier Access Act is the Federal law that protects the rights of people with disabilities in air travel. For information or to file a complaint, contact the U.S....
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§382.117(h)
(h) You must promptly take all steps necessary to comply with foreign regulations (e.g., animal health regulations) needed to permit the legal transportation of a passenger's service...
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Passengers with a Communicable Disease Are Permitted on Flight
Passengers with a Communicable Disease Are Permitted on Flight Except as described below, you must not (i) refuse transportation to; (ii) require provision of a medical...
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§382.51 What requirements must carriers meet concerning the accessibility of airport facilities?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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Contractors and Travel Agents
Carriers must receive assurances from their contractors who provide services, including travel agents (except non-U.S. citizens providing services outside the U.S.), that they will not discriminate...
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Safety Assistants/Attendants
The Foreign Carriers NPRM proposed retaining, with minor modifications, the existing Part 382 limitations on the ability of carriers to require passengers with disabilities to travel with...