The Hospitality and Disability Initiative has customer service training materials that can be downloaded and used for training staff....
Search Results "CPE: Customer Premises Equipment"
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Disability Awareness Training for Staff
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Maintenance and Back-Up
For example: TTY equipment must be maintained and tested at least as often as voice telephone equipment, to ensure that the equipment is operating properly....
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How to access video description
Your TV user manual may provide information about activating the secondary audio feature, or you may contact the customer service department where you bought the TV or the customer service...
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Does an employer have to provide a needed reasonable accommodation?
Customer or co-worker attitudes are not relevant factors in determining an undue hardship....
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III-3.6000 Retaliation or coercion
ILLUSTRATION: A restaurant may not refuse to serve a customer because he or she filed an ADA complaint against the restaurant or against another public accommodation....
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412.2.6 Accessibility
[DSA-AC] In air traffic control towers, an accessible route shall not be required to serve the cab and the equipment areas on the floor immediately below the cab....
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AISLE
[DSA-AC] A circulation path between objects such as seats, tables, merchandise, equipment, displays, shelves, desks, etc., that provides clearances in compliance with this code....
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412.2.6 Accessibility
[DSA-AC] In air traffic control towers, an accessible route shall not be required to serve the cab and the equipment areas on the floor immediately below the cab....
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AISLE
[DSA-AC] A circulation path between objects such as seats, tables, merchandise, equipment, displays, shelves, desks, etc., that provides clearances in compliance with this code....
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5.2 Counters and Bars
Where food or drink is served at counters exceeding 34 in (865 mm) in height for consumption by customers seated on stools or standing at the counter, a portion of the main counter which...
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Section 36.310 Transportation Provided by Public Accommodations (Preamble, Section-by-Section Analysis)
36.310 Transportation Provided by Public Accommodations Section 36.310 contains specific provisions relating to public accommodations that provide transportation to their clients or customers...
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III-4.1100 General
The restaurant may not justify its policy on the basis of the preferences of its other customers....
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Section 36.310 Transportation Provided by Public Accommodations (Section-By-Section Analysis and Response to Comments)
(Section-By-Section Analysis and Response to Comments) Section 36.310 contains specific provisions relating to public accommodations that provide transportation to their clients or customers...
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M101.2 Application
is designed to support: • Equipment used by patients in a supine, prone, or side-lying position (see M301); • Equipment used by patients in a seated position (see M302); • Equipment...
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11B-227.2 Check-out aisles
When check-out aisles are open for customer use, a minimum of one accessible check-out aisle shall always be available. ...
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11B-227.2 Check-out aisles
When check-out aisles are open for customer use, a minimum of one accessible check-out aisle shall always be available....
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End Note
Or, call the toll-free ADA Information Line: 800-514-0301 (voice) • 800-514-0383 (TTY) Expanding Your Market: Building a Diverse Customer Base (PDF version) June 2006 Duplication...
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502.5 Vertical Clearance
Signs provided at entrances to parking facilities informing drivers of clearances and the location of van accessible parking spaces can provide useful customer assistance....
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ACCESS
Whether the issue is a matter of law, customer service, or both, the ACCESS checklist will be useful in identifying the needs of passengers with disabilities and determining what accommodations...
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Sec.36.310(a)(2)
Transportation services subject to this section include, but are not limited to, shuttle services operated between transportation terminals and places of public accommodation, customer shuttle...
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§ 36.310(a)(2)
Transportation services subject to this section include, but are not limited to, shuttle services operated between transportation terminals and places of public accommodation, customer shuttle...
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502.5 Vertical Clearance
Signs provided at entrances to parking facilities informing drivers of clearances and the location of van accessible parking spaces can provide useful customer assistance....
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Who is Covered by the ADA?
Businesses covered by the ADA are required to modify their business policies and procedures when necessary to serve customers with disabilities and take steps to communicate effectively...
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106.5.45 Primary Function
Areas that contain a primary function include, but are not limited to, the customer services lobby of a bank, the dining area of a cafeteria, the meeting rooms in a conference center, as...