of the lift seat shall be designed to allow a stop at 17 inches (432 mm) minimum to 19 inches (483 mm) maximum measured from the deck to the top of the seat surface when in the raised (load...
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11B-1009.2.4 Seat
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Q'Straint : QUANTUM Automatic Rear-Facing Wheelchair Securement Station
QUANTUM enables wheelchair and scooter passengers to SECURE THEMSELVES with the simple push of a button....
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American Safety Tread Co., Inc. Style Narrow Width Elevator Sill
Anti-Slip Protection at Every Elevator Entrance Anti-slip elevator sills protect passengers in commercial building elevators....
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PLATFORM (WHEELCHAIR) LIFT
A hoisting and lowering mechanism equipped with a car or platform or support that serves two landings of a building or structure and is designed to carry a passenger or passengers and (or...
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§27.5 Commercial service airport
means an airport that is defined as a commercial service airport for purposes of the Federal Aviation Administration's Airport Improvement Program and that enplanes annually 2500 or more passengers...
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12162(a)(4)(A)(i)(II)
(II) such passenger can exit to the platform from the car such passenger occupies, move down the platform, and enter the adjacent accessible car described in subclause (I) without the necessity...
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§382.99(a)
carrier, you must negotiate in good faith with the airport operator of each U.S. airport described in §382.95(b) to ensure the provision of lifts for boarding and deplaning where level-entry loading...
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4.1.3(8)(a)(i)
Public entrances are any entrances that are not loading or service entrances....
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American Specialties Turbo-Tuff™ Recessed Mounted Hand Dryer 0134
thermostat Owner-adjustable air speed and air temperature On/off heating options Dryer automatically shuts off after time-out when user removes hands from sensor zone...
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You must make available a Complaints Resolution Official (CRO) at the airport
You must provide a CRO to a passenger even if the passenger does not use the term “Complaints Resolution Official” or “CRO.”...
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§382.87(a)
(a) As a carrier, you must not exclude any passenger with a disability from any seat or require that a passenger with a disability sit in any particular seat, on the basis of disability,...
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§382.83(a)(2)(i)
(i) You must provide notice that all passengers assigned these seats (other than passengers with a disability listed in §382.81 of this part) are subject to being reassigned to another seat...
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§382.41(d)
(d) Any limitations on the availability of storage facilities, in the cabin or in the cargo bay, for mobility aids or other assistive devices commonly used by passengers with a disability...
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§382.65(b)
(b) If a passenger asks you to provide an on-board wheelchair on a particular flight, you must provide it if the aircraft being used for the flight has more than 60 passenger seats, even...
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§382.125(c)
(c) You must provide for the checking and timely return of passengers' wheelchairs, other mobility aids, and other assistive devices as close as possible to the door of the aircraft, so...
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Complaints
Carrier personnel would have to refer a passenger with a disability-related complaint or problem to a CRO....
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where vehicle...
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3. Private Property
Paratransit passengers may sometimes seek to be picked up on private property (e.g., in a gated community or parking lot, mobile home community, business or government facility where vehicle...
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Medical Certificates/Communicable Diseases
Some carriers questioned the objectivity or qualifications of a passenger’s physician to make a sound determination of whether it was safe for a passenger to travel....
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About the Author
He worked as the east zone structural engineer for the Eastern Region and as a civil engineer for the Ashley and Tongass National Forests before coming to MTDC....
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C. General Complaint Resolution Tips
First and foremost, you must not violate the civil rights of passengers with a disability....
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1009.2.4 Seat Height
of the lift seat shall be designed to allow a stop at 16 inches (405 mm) minimum to 19 inches (485 mm) maximum measured from the deck to the top of the seat surface when in the raised (load...
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§382.55(a)
(a) All passengers, including those with disabilities, are subject to TSA security screening requirements at U.S. airports....
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§382.31(b)
(b) You may charge a passenger for the use of more than one seat if the passenger's size or condition (e.g., use of a stretcher) causes him or her to occupy the space of more than one seat...
