A. Complaint Procedures and Complaints Resolution Officials (CRO’s) B. Process to Resolve Complaints C. General Complaint Resolution Tips D. Recording, Categorizing, and...
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Chapter 6: Assisting Air Travelers with Disabilities with Their Complaints
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§382.11(a)(4)
., refusing to provide transportation) because the individual asserts, on his or her own behalf or through or on behalf of others, rights protected by this part or the Air Carrier Access...
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§ 37.33 Airport transportation systems
[See subsections ...]
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§ 37.25 University transportation systems
[See subsections ...]
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§382.3 Primary (or Main) Web site
., www.carriername.com, www.airline designator code.com) in an Internet browser from a standard desktop or laptop computer where the carrier advertises or sells air transportation to the...
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§ 382.3 Primary (or Main) Web site
., www.carriername.com, www.airline designator code.com) in an Internet browser from a standard desktop or laptop computer where the carrier advertises or sells air transportation to the...
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2. Section 382.3 is amended...
Section 382.3 is amended by revising the definition of “air transportation” and adding definitions for “automated airport kiosk,” “conforming alternate version,” “flight-related services...
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2.Tax Deduction for Architectural and Transportation Barrier Removal (Section 190 of the Internal Revenue Code)
2.Tax Deduction for Architectural and Transportation Barrier Removal (Section 190 of the Internal Revenue Code) Any business may take a full tax deduction, up to $15,000 per year, for...
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§382.85 What seating accommodations must carriers make to passengers in circumstances not covered by §382.81 (a) through (d)?
disability other than one in the four categories listed in §382.81 (a) through (d) of this part and as needing a seat assignment accommodation in order to readily access and use the carrier's air...
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Other Laws of Interest
_________________________________________ OTHER LAWS OF INTEREST Other federal laws prohibit discrimination and provide equal opportunity for people with disabilities in housing, air...
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B. Executive Order 13132 (Federalism)
With regard to preemption, this final rule preempts State law in the area of disability civil rights in air transportation....
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III-1.3100 Exceptions
Even though private air terminals are not considered to be places of public accommodation, are airports covered as commercial facilities?...
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§382.11(a)(3)
(3) You must not exclude a qualified individual with a disability from or deny the person the benefit of any air transportation or related services that are available to other persons, except...
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§382.133(e)
provide information during the reservation process as indicated in paragraphs (e)(1) through (6) of this section upon inquiry from an individual concerning the use in the cabin during air...
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Disability Rights Advocates 2017 Gala Video
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§382.51(a)(1)
(1) You must ensure that terminal facilities providing access to air transportation are readily accessible to and usable by individuals with disabilities, including individuals who use wheelchairs...
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Sources
In addition to applicable provisions of Part 382, the sources for this guidance include the following: “Guidance Concerning Service Animals in Air Transportation,” (61 FR 56420-56422, (November...
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382.85 What seating accommodations must carriers make to passengers in circumstances not covered by section 382.81 (a) through (d)?
passenger with a disability other than one listed in section 382.81(a) – (d) when the passenger self-identifies and requests the accommodation in order to readily access and use the carrier’s air...
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§ 399.80 Unfair and deceptive practices of ticket agents.
competition the practices enumerated in paragraphs (a) through (m) of this section by a ticket agent of any size and the practice enumerated in paragraph (s) by a ticket agent that sells air...
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Safety Considerations
The ACAA does not require air carriers to disregard applicable FAA safety regulations....
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You must not discriminate against qualified individuals with a disability
In addition, you must not exclude a qualified individual with a disability from or deny the individual the benefit of any air transportation or related services that are available to other...
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7. Q: What procedures should law enforcement officers follow to arrest and transport a person who uses a wheelchair?
A: Standard transport practices may be dangerous for many people with mobility disabilities. Officers should use caution not to harm an individual or damage his or her wheelchair....
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How to use this Manual
, and services that carriers are required to make available to such passengers; Appendix II: a list of concerns applicable mainly to air carrier management, as opposed to frontline...
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§382.133(f)
provide the information during the reservation process as indicated in paragraphs (f)(1) through (7) of this section upon inquiry from an individual concerning the use in the cabin during air...
