(a) General.
Search Results "Transportation Service"
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Sec.36.310(a) General
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Sec.36.310(b) Barrier removal
A public accommodation subject to this section shall remove transportation barriers in existing vehicles and rail passenger cars used for transporting individuals (not including barriers...
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DOJ Compliance Highlights
Transportation and hotel vans: If transportation services are provided accessible transportation must be provided. Vans of 15 passengers or larger are required to have a lift....
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§ 37.169 Process to be used by public entities providing designated public transportation service in considering requests for reasonable modification
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Sec.36.508 Effective date
Sec.36.508 Effective date.
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Appendix E to Part 37—Reasonable Modification Requests
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Examples
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1. Snow and Ice
Except in extreme conditions that rise to the level of a direct threat to the driver or others, a passenger's request for a paratransit driver to walk over a pathway that has not...
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2. Pick Up and Drop Off Locations with Multiple Entrances
), the paratransit operator should pick up and drop off the passenger at the entrance requested by the passenger, rather than meet them in a location that has been predetermined by the transportation...
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3. Private Property
Department of Housing and Urban Development for discriminating against services for persons with disabilities....
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4. Obstructions
For fixed route services, a passenger's request for a driver to position the vehicle to avoid obstructions to the passenger's ability to enter or leave the vehicle at a designated stop location...
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5. Fare Handling
station attendant) to handle the fare media when the passenger with a disability cannot pay the fare by the generally established means should be granted on fixed route or paratransit service...
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6. Eating and Drinking
or another medical condition requests to eat or drink aboard a vehicle or in a transit facility in order to avoid adverse health consequences, the request should be granted, even if the transportation...
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7. Medicine
A passenger's request to take medication while aboard a fixed route or paratransit vehicle or in a transit facility should be granted. For example, transit agencies should modify...
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8. Boarding Separately From Wheelchair
A wheelchair user's request to board a fixed route or paratransit vehicle separately from his or her device when the occupied weight of the device exceeds the design load of the...
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9. Dedicated vehicles or special equipment in a vehicle
request for a dedicated vehicle (e.g., to avoid residual chemical odors) or a specific type or appearance of vehicle (e.g., a sedan rather than a van, in order to provide more comfortable service...
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10. Exclusive or Reduced Capacity Paratransit Trips
A passenger's request for an exclusive paratransit trip may be denied as a fundamental alteration of the entity's services. Paratransit is by nature a shared-ride service....
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11. Outside of the Service Area or Operating Hours
A person's request for fixed route or paratransit service may be denied when honoring the request would require the transportation provider to travel outside of its service area or to operate...
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12. Personal Care Attendant (PCA)
While PCAs may travel with a passenger with a disability, transportation agencies are not required to provide a personal care attendant or personal care attendant services to meet the needs...
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13. Intermediate Stops
While this can be a very useful service to the rider, and in some cases can save the provider's time and money (by scheduling and providing a separate trip to and from the drug store), such...
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14. Payment
A passenger's request for a fixed route or paratransit driver to provide the transit service when the passenger with a disability cannot or refuses to pay the fare may be denied....
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15. Caring for Service Animals
A paratransit or fixed route passenger's request that the driver take charge of a service animal may be denied....
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16. Opening Building Doors
For paratransit services, a passenger's request for the driver to open an exterior entry door to a building to provide boarding and/or alighting assistance to a passenger with a disability...
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17. Exposing Vehicle to Hazards
If the passenger requests that a vehicle follow a path to a pick up or drop off point that would expose the vehicle and its occupants to hazards, such as running off the road,...