The Department has received numerous complaints stating that assembly operators are unfairly restricting the number of tickets that can be purchased by individuals with disabilities. ...
Search Results "Ticketing (Assembly)"
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Purchase of multiple tickets. (Section-by-Section Analysis)
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Section 35.138 Ticketing (Section-by-Section Analysis)
involved in the sale or distribution of tickets. ...
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§ 35.138(a)(2)(ii)
(ii) During the same stages of ticket sales, including, but not limited to, pre-sales, promotions, lotteries, wait-lists, and general sales;...
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§ 35.138 Ticketing
§ 35.138 Ticketing....
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Group Sales
If it is not possible to seat the entire group together and the group must be split, the tickets should be allocated so that the individuals with disabilities are not isolated from others...
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§ 35.138(b) Identification of available accessible seating
A public entity that sells or distributes tickets for a single event or series of events shall, upon inquiry—...
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§ 35.138(i) Purchasing multiple tickets
(i) Purchasing multiple tickets....
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§ 35.138(d) Purchasing multiple tickets
(d) Purchasing multiple tickets....
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What is an Accessible Seat and Who Can Use One?
Aisle seats with retractable or removable armrests, which are called "designated aisle seats" and can be used by some people with disabilities, are not covered by these ticketing requirements...
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Purchase of multiple tickets. (Section-by-Section Analysis)
Purchase of multiple tickets....
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Ticket Prices
This concept also applies to service charges added to the cost of a ticket, whether charged by the venue or a third-party seller....
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Ticket distribution methods. (Section-by-Section Analysis)
Tickets can be purchased in many different ways: in person or on the phone, directly through the venue, or through a third-party company. ...
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Identification of available accessible seating. (Section-by-Section Analysis)
The proposed rule specifically prohibits the practice of "steering" individuals with disabilities to certain wheelchair spaces so that the facility can maximize potential ticket sales for...
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§ 35.138(h) Prevention of fraudulent purchase of accessible seating
(h) Prevention of fraudulent purchase of accessible seating. A public entity may not require proof of disability before selling a wheelchair space.
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§ 35.138(a)(1)
(1) For the purposes of this section, “accessible seating” is defined as wheelchair spaces and companion seats that comply with sections 221 and 802 of the 2010 Standards along with...
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§ 36.302(f)(4)(ii) Insufficient additional contiguous seats available
If patrons are allowed to purchase at least four tickets, and there are fewer than three such additional contiguous seat tickets available for purchase, a public accommodation shall offer...
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§ 35.138(d)(2) Insufficient additional contiguous seats available
If patrons are allowed to purchase at least four tickets, and there are fewer than three such additional contiguous seat tickets available for purchase, a public entity shall offer the next...
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§ 36.302(f)(4)(i) General
For each ticket for a wheelchair space purchased by an individual with a disability or a third-party purchasing such a ticket at his or her request, a public accommodation shall make available...
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§ 35.138(d)(1) General
For each ticket for a wheelchair space purchased by an individual with a disability or a third-party purchasing such a ticket at his or her request, a public entity shall make available...
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Staff Training
Venues of all sizes are strongly encouraged to educate venue managers, box office staff, individuals answering phones or responding to Internet inquiries, and any other staff involved in ticket...
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§ 35.138(c) Identification of accessible seating
(c) Identification of accessible seating. If seating maps, plans, brochures, or other information is provided to the general public, wheelchair seating and companion seats shall be...
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§ 36.302(f)(9)(i)
(i) Individuals with disabilities and their companions shall be permitted to purchase the same maximum number of tickets for an event per sales transaction as other spectators seeking to...
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§ 35.138(i)(1)
(1) Individuals with disabilities and their companions shall be permitted to purchase the same maximum number of tickets for an event per sales transaction as other spectators seeking to...
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ADA Revised Requirements: Ticket Sales
The Department of Justice published revised final regulations implementing the Americans with Disabilities Act (ADA) for title II (State and local government services) and...