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Regulations about Ticket Sales

Regulations about Ticket Sales

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General Comment or Question

Jennifer A. Hodges | February 19, 2016 at 9:02AM (edited)

I attended the "Accessibility Trends in Museums and Performing Arts Venues" session at the National ADA Symposium in May, with expert Betty Siegel of the Kennedy Center for the Performing Arts. In that session I noted that Regulations regarding ticket sales only apply to people with mobility disabilities. But aren't phone or online ticket sales required to meet the needs of people with hearing and vision impairments? Does the transaction of selling a ticket fall under a public accommodation's requirement to communicate effectively with an individual with a disability, per 36.303(c)(1) ?

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Related Section Numbers

28 CFR Part 36 Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities (2010 ADA Title III Regulations with amendments issued through Dec. 2016) (2)
- 36.302(f) Ticketing
- 36.303(c)(1)

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Official Federal Documents (2)
- Regulations (2)
  - 28 CFR Part 36 Nondiscrimination on the Basis of Disability by Public Accommodations and in Commercial Facilities (2010 ADA Title III Regulations with amendments issued through Dec. 2016) (2)
    - § 36.302(f) Ticketing.
    - § 36.303(c)(1)