[Sec. 382.65(b)(3)] You should provide all information regarding written complaints -- and in general -- in a polite and respectful manner as a matter of high standards of customer service...
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Written Complaints Received after the Trip
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Miniature Horses
Title II Regulations 28 § 35.136 Service animals Miniature horses: (1) Reasonable modifications....
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Museum Investments in Access
When accessibility programs and services are discontinued or accessible building features are blocked by temporary exhibitions or removed during renovations, the loss of invested time and...
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Civil Lawsuits
Under Title II it could be ordering a public entity to provide a sign language interpreter for someone who is deaf or modifying a policy so that service animals are permitted in public buildings...
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C) Accessible Entrance
If entering a facility is necessary to participate in or benefit from a program, service, or activity, then that facility must have an accessible entrance and the accessible entrance must...
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What is an Accessible Seat and Who Can Use One?
Individuals who, because of their disability, cannot sit in a straight-back chair or those whose service dogs cannot fit under a non-accessible seat or lie safely in the aisle are also permitted...
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People Who Are Blind or Who Have Low Vision
Still others use service animals such as guide dogs. Some walk with another person who serves as a sighted guide....
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Section 36.406(b) Application of Standards to Fixed Elements (Section-by-Section Analysis)
Once the construction or alteration of a facility has been completed, all other aspects of programs, services, and activities conducted in that facility are subject to the operational requirements...
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Alterations
Examples include restriping a parking lot, moving walls, moving a fixed ATM to another location, installing a new service counter or display shelves, changing a doorway entrance, or replacing...
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223.1 General
The lack of a design requirement does not mean that covered entities are not required to provide services to people with disabilities where accessible rooms are not dispersed in specialty...
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E. Unfunded Mandates Reform Act
The statute also requires that members of the public with disabilities seeking information or services from a federal agency have access to and use of information and data that is comparable...
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Maintenance
While FSORAG and FSTAG don't apply to maintenance, it is Forest Service policy to improve accessibility wherever the opportunity arises....
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3. Tips for People with Visual Disabilities
If you join a fitness center, you want to have the same access to all areas, programs and services as other members of the facility....
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Step 1: Determine the Applicability of FSTAG
Design Tip Evaluate your trail design for Forest Service Trail Accessibility Guidelines (FSTAG) compliance using on-the-ground layout....
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Non-Tactile Signage
apply to signs providing information about a room or space ("Employees Only"), direction to rooms, spaces and building elements, labeling not required to be tactile of elements and rooms ("Service...
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A Note on Language and Terms
People with disabilities, disability rights activists, service providers, health care providers, writers, reporters, editors, educators and supporters must become aware of the power of language...
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A. Title III of the ADA and its Implementing Regulations
Title III of the ADA provides that “[n]o individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges...
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G. TRAINING
customers purchasing tickets over the phone or in person (“Cavs Employees”) to ensure that all people with disabilities are treated in a nondiscriminatory manner and are afforded the same service...
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Website Accessibility Policy
., near the Terms of Service and Privacy Policy) and, on the applicable Website Accessibility Policy webpage, solicit feedback from visitors to www.edx.org on how to improve the accessibility...
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Making arrangements in advance of a visit and scheduled programming
One participant thought local visitors could more easily schedule accessibility services in advance but non-local visitors may not know about the museum’s requirements....
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BACKGROUND
LCG provides early education and day care services to children between the ages of six weeks and twelve years. ...
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4.16.6 Dispensers
., Figure 11) at Bridges Medical Services, Ada, MN (Horty, Elving & Associates, Inc.), a facility that received a Best in Category by Design ‘99 Awards sponsored by the AIA and AAHSA...
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ADA Tolerances - Additional Resources
site=ascc&prd_key=28a768f4-9cc1-4c7f-9bb2-1bf95c2cb091 TCNA Handbook, Tile Council of North America, has section on Accessibility https://www.tcnatile.com/products-and-services/publications.html...
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Legal Authority
Section 255 of the Communications Act of 1934 (hereafter, “Section 255”), as amended, requires telecommunications equipment and services to be accessible to, and usable by, individuals with...