Having a consistent process for fielding these complaints will assist you in complying with those legal obligations and providing good customer service....
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B. Process to Resolve Complaints
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G.6.i. - What is the undue burden exception?
If an agency invokes the undue burden exception, it must document in writing the basis for the decision and provide documentation for inclusion in the contract file (see sections G.6.iii...
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Release of unsold accessible seats. (Section-by-Section Analysis)
Section 35.138(f) provides regulatory guidance regarding the release of unsold accessible seats. ...
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B) Accessible Route
When a walk, pathway, or pedestrian route is necessary to provide public access to a program, service, or activity, an accessible route must be provided....
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206.2.2 Within a Site
route shall not be required between accessible buildings, accessible facilities, accessible elements and accessible spaces if the only means of access between them is a vehicular way not providing...
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610.3 Shower Compartment Seats
Where a seat is provided in a standard roll-in shower compartment, it shall be a folding type, shall be installed on the side wall adjacent to the controls, and shall extend from the back...
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T202 Accessible Means of Boarding and Alighting
All buses, OTRBs, and vans covered under the 2016 Non-Rail Vehicle Guidelines must provide at least one means of accessible boarding and alighting that serves all designated stops on the...
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11B-607.2 Clearance
Where a permanent seat is provided at the head end of the bathtub, the clearance shall extend 12 inches (305 mm) minimum beyond the wall at the head end of the bathtub....
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E102.2 ANSI/HFES (Section-by-Section Analysis)
This standard provides ergonomic guidance and specifications for the design of accessible software for use at work, in the home, in educational settings, and in public places....
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Accessible Transient Lodging [9]
Accessible Transient Lodging [9] Section 9 covers a range of facilities that provide sleeping accommodations but that are not used as permanent residences....
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9.1.2 Accessible Units, Sleeping Rooms, and Suites
Accessible sleeping rooms or suites that comply with the requirements of 9.2 (Requirements for Accessible Units, Sleeping Rooms, and Suites) shall be provided in conformance with the table...
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R214 On-Street Parking Spaces (Section-by-Section Analysis)
R214 On-Street Parking Spaces (Section-by-Section Analysis) Where on-street parking is provided on the block perimeter and the parking is marked or metered, a minimum number of parking...
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G. Other types of equipment and furniture
For example, the Department is aware that equipment and furniture exists that may provide ready access for individuals with disabilities, including pool chairs that permit individuals who...
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Other Counters/ Teller Windows [7.2(2)]
These alternatives provide an accessible writing surface at counters and windows used for banking, registration, payment, and other purposes....
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Multi-tasking
flow-chart of tasks that must be performed at he same time Separate tasks so that each one can be completed one at a time Label or color-code each task in sequential or preferential order Provide...
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1.4.3. Notice Requirements
Movie theaters must provide notice of the availability of captioning and audio description on all communications and advertisements listing movie showings and times that are provided at...
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2.1.2. Compliance Year
With an 18 month compliance period, the Final RA assumes that all auditoriums will be equipped to provide closed movie captioning and audio description by the end of 2017, the “compliance...
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Acknowledgements
The authors acknowledge the contributions of the members of the study panel, who provided expert insight and guidance through the duration of the study: Guan Xu....................
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Off-Road Racing Wheelchairs
They often utilize a more rugged frame, incorporate a suspension system, and provide four-wheel braking systems actuated by hand brake levers....
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4.21.2 Size and Clearances
expected to independently maneuver their wheelchairs, the critical issues regarding floor space both outside and inside the shower were the amount of space available for caregivers to provide...
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4.1.2(18)
(18) Assembly areas: (a) If places of assembly are provided, they shall comply with the following table: Capacity of Seating & Assembly Areas Number of Required...
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Exception Based on Structural Impracticability in DOJ’s 2010 ADA Standards and DOT's ADA Regulations
In addition, access must be provided for individuals with other types of disabilities, even if it may be structurally impracticable to provide access to individuals who use wheelchairs....
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Appendix to Part 1193 — Advisory Guidance
This appendix provides examples of strategies and notes to assist in understanding the guidelines and are a source of ideas for alternate strategies for achieving accessibility....
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Additional Technical Criteria Considered for Handrails on Ramps
M303.3.3.5 would require handrails to be provided on each side of the ramp when the vertical rise of the ramp exceeds 6 inches....