[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 75 FR 44887, July 30, 2010]
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§382.155 How must carriers respond to written complaints?
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§382.151 What are the requirements for providing Complaints Resolution Officials?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document.
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§ 38.123(a)(5)
(5) Doorways on the end of the enclosure, opposite the water closet, shall have a minimum clear opening width of 32 inches. Doorways on the side wall shall have a minimum clear...
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§ 38.125(b)(13) Handrails
(13) Handrails. Platforms on lifts shall be equipped with handrails, on two sides, which move in tandem with the lift, and which shall be graspable and provide support to standees...
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§ 37.91 Wheelchair locations and food service on intercity rail trains
[See subsections ...]
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§ 382.70 Disability-related complaints received by carriers
(b) This section applies to certificated U.S. carriers and foreign air carriers operating to, from, and in the United States, conducting passenger operations with at least one aircraft having...
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F. Chapter 5: Doorways, Circulation Paths, and Fare Collection Devices
Chapter 5 in the 2016 Non-Rail Vehicle Guidelines contains the technical requirements for doorways, illumination at doorways and boarding and alighting areas, passenger access routes, and...
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May a transit operator deny boarding to a rider whose wheelchair is difficult to secure?
No. If the transit operator has a policy that requires securement, or if a rider asks that the wheelchair be secured, Section 37.165(f) of the DOT ADA regulations requires...
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May a transit operator deny boarding to a rider whose wheelchair is difficult to secure?
No. If the transit operator has a policy that requires securement, or if a rider asks that the wheelchair be secured, Section 37.165(f) of the DOT ADA regulations requires transit...
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B. Adoption and Implementation of ADA Accessibility Policy
As of the effective date of this Agreement, Atlantis has adopted and implemented an ADA Accessibility Policy (“ADA Policy”) that includes the following: Effective...
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§ 38.127(c)
(c) Controls and operating mechanisms (e.g., heating and air conditioning controls, lighting controls, call buttons, electrical outlets, etc.) shall be mounted no more than 48...
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§ 38.125(c)(8) Handrails
(8) Handrails. If provided, handrails shall allow persons with disabilities to grasp them from outside the car while starting to board, and to continue to use them throughout the...
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
Certificated U.S. carriers and foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize, and report...
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Height: ADA Standard Section 611.4
Section 611.4 covers the current ADA Standards for the height of the laundry compartment in top loading machines and front loading machines.
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PASSENGER ELEVATOR
[DSA-AC] See “Elevator, Passenger”....
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ELEVATOR, PASSENGER
[DSA-AC] An elevator used primarily to carry passengers....
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Section 37.42
Service in an integrated setting to passengers at intercity, commuter, and high-speed rail station platforms constructed or altered after February 1, 2012....
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§382.41 What flight-related information must carriers provide to qualified individuals with a disability?
As a carrier, you must provide the following information, on request, to qualified individuals with a disability or persons making inquiries on their behalf concerning the...
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§382.127 What procedures apply to stowage of battery-powered mobility aids?
[See subsections ...]
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§382.157 What are carriers' obligations for recordkeeping and reporting on disability-related complaints?
[See subsections ...]
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Do I still get priority stowage for my folding wheelchair if the pilot happens to have his personal belongings in that space when I pre-board?
QUESTION: On aircraft that must have a priority stowage space in the cabin for my personal folding wheelchair, do I still get priority stowage for my folding wheelchair if the pilot...
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General Requirements of Part 382
If a service animal cannot be accommodated at the seat location of the qualified individual with a disability whom the animal is accompanying, the carrier shall offer the passenger the opportunity...
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Spinal Cord Injury Zone
The Spinal Cord Injury Zone website is a not-for-profit Spinal Cord Injury educational Knowledge Base....
