Any person appointed as an ADA Contact Person shall have a background in customer service....
Search Results "GSA: General Services Administration"
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31.
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B. What does an accessibility survey entail?
The forms and instructions contained in Appendices 1 and 2 will guide surveyors through this process, which generally entails: identifying the features at the facility that need...
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VII. CIVIL PENALTY
The ADA authorizes the Attorney General to seek, and the Court to award, civil penalties of up to $55,000 for a first violation of Title III of the ADA and up to $110,000 for each subsequent...
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Clear Ground Space [1013.2]
All sides of tent pads and tent platforms are generally usable, unless the tent pad or tent platform is located next to a natural feature, such as a rock or tree, that renders a side unusable...
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Miniature golf courses. (Section-by-Section Analysis)
50%) of the holes on miniature golf courses to be accessible and connected to an accessible route (which must connect the last accessible hole directly to the course entrance or exit); generally...
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Background images
In general, it is best to avoid background images if the goal is to have good readability for people with low vision....
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Filenames and paths in place of alt-text
When you insert a picture (into Microsoft Word, for example), default alt-text is generated with the path and filename....
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17. Q: Can we exclude children with HIV or AIDS from our program to protect other children and employees?
Children with HIV or AIDS generally can be safely integrated into all activities of a child care program....
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Miniature golf courses. (Section-by-Section Analysis)
50%) of the holes on miniature golf courses to be accessible and connected to an accessible route (which must connect the last accessible hole directly to the course entrance or exit); generally...
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Controlled Descent Devices (cables and chutes)
The chutes may be solid or flexible fabric tubes that generally rely on friction to control speed....
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“Accessible Trail” is a term to avoid
While such grades are understandable in challenging terrain as hiking paths selected by choice, the general public’s expectation of an “accessible” pathway is that it have a gentle grade...
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A. Directional Signage
The travel distances from the general route need to be minimized.viii Signage may be necessary along routes to avoid confusion. ...
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III-3.4100 Separate programs
ILLUSTRATION 1: Museums generally do not allow visitors to touch exhibits because handling can cause damage to the objects....
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Measuring instruments and accuracy
Generally, a measurement device should read one unit more accurate than the required tolerance reading (one more decimal place or fractional graduation)....
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25. Need for Return Trip Assistance
The paratransit operator should generally provide such assistance, unless doing so would create a direct threat, or leave the vehicle unattended or out of visual observation for a lengthy...
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II-3.4100 Separate programs
ILLUSTRATION 1: Museums generally do not allow visitors to touch exhibits because handling can cause damage to the objects....
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Institute for Community Inclusion - Boston, MA
Through the years ICI has expanded its scope, and today ICI's services focus on the entire life-span of people with all types of disabilities....
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Drafting the ADA
Moreover, given the context of the Reagan administration’s civil rights record, some questioned NCD’s motives....
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§382.53(a)(1)
who identify themselves as persons needing visual or hearing assistance have prompt access to the same information provided to other passengers at each gate, ticketing area, and customer service...
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10. What happens after the complainant agrees to mediate?
KBF is a nationally recognized provider of mediation and training services....
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End Note
Good customer service practices that assist people with disabilities will bring repeat business from guests with disabilities, older travelers, and friends and families that accompany this...
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Audiovisual presentations and computer interactives without audio description
The Museum will continue to advertise the availability of this service. See 28 C.F.R. § 36.303....
