Sales and Service Counters When sales or service counters are provided, the counters must be accessible, if doing so is readily achievable....
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Sales and Service Counters
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QUESTION: MAY PVOs ESTABLISH POLICIES PROHIBITING OR LIMITING PASSENGERS WITH DISABILITIES FROM TRAVELING WITH ANIMALS?
ANSWER: *PVOs must permit passengers with disabilities to travel with service animals....
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11B-904 CHECK-OUT AISLES AND SALES AND SERVICE COUNTERS
[See subsections ...]
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11B-904 Check-out aisles and sales and service counters
[See subsections ...]
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11B-904 Check-out aisles and sales and service counters
[See subsections ...]
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When must manufacturers and service providers evaluate access needs?
When must manufacturers and service providers evaluate access needs?...
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Communication Access Realtime Translation: CART Services for Deaf and Hard-of-Hearing People
Requires the Registered User plan or above. Login! -
26. Five-Minute Warning or Notification of Arrival Calls
As a matter of courtesy, such calls are encouraged as a good customer service model and can prevent “no shows.” Oftentimes, these calls can be generated through an automated system....
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Tips for Communicating with Individuals Who are Blind or Visually Impaired
When conversing in a group, remember to identify yourself and the person to whom you are speaking. Never touch or distract a service dog without first asking the owner....
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Proceedings of: Workshop on Improving Building Design for Persons with Low Vision
Although subsets of “low vision” occupants were not surveyed or interviewed during the POEs, Vijay’s personal condition of “low vision” increased the awareness of the POE team members to...
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III-4.3200 Effective communication
With the provision of these services, a Brailled ticket is not necessary for effective communication in seating S....
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§ 37.7(b)(6)
(6) Determinations of equivalent facilitation are made only with respect to vehicles or vehicle components used in the provision of transportation services covered by subpart D or subpart...
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§ 37.5(f)
transporting people and whose operations affect commerce shall not discriminate against any individual on the basis of disability in the full and equal enjoyment of specified transportation services...
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§ 37.5(i)(1) Private entity-private transport
transporting people and whose operations affect commerce shall not discriminate against any individual on the basis of disability in the full and equal enjoyment of specified transportation services...
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How can I contact manufacturers and service providers about access concerns?
How can I contact manufacturers and service providers about access concerns?...
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Chapter 4 9-1-1 and Emergency Communications Services
It answers questions including: What types of emergency communications services are covered? How does a TTY work?...
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IV. Program Access
Relocating a service to an accessible facility, e.g., moving a public information office from the third floor to the first floor of a building....
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Parallel Approach: ADA Standard Section 904.4.1
A portion of the counter surface that is 36 inches (915 mm) long minimum and 36 inches (915 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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11B-904.4.1 Parallel approach
A portion of the counter surface that is 36 inches (914 mm) long minimum and 34 inches (864 mm) high maximum above the finish floor shall be provided. A clear floor or ground space...
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§ 37.7(b)(4)
(4) In the case of a request by a private entity that provides transportation services subject to the provisions of subpart E of this part or a manufacturer, the private entity or manufacturer...
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Section 37.161 Maintenance of Accessible Features--General
Section 37.161 Maintenance of Accessible Features--General This section applies to all entities providing transportation services, public and private....
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Primary Consideration
Public entities are required to give primary consideration to the type of auxiliary aid or service requested by the person with the disability unless they can demonstrate that another equally...
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227 Sales and Service
Queues and waiting lines servicing counters or check-out aisles required to comply with 904.3 or 904.4 shall comply with 403. New...
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Chapter 3 Addendum: Title II Checklist (General Effective Communication)
Other Auxiliary Aids and Services 6. ...
