Poor customer service can ruin the stay of a guest with disabilities, even if the hotel facility itself is fully accessible....
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Customer Service Issues for People with Disabilities
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11B-233.3.1.3 Residential dwelling units with communication features
In public housing facilities with residential dwelling units, at least 2 percent, but no fewer than one unit, of the total number of residential dwelling units shall provide communication...
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Food Service Lines [5.5] and Tableware and Condiment Areas [5.6]
Food Service Lines [5.5] and Tableware and Condiment Areas [5.6] Tray slides, if provided, must be no more than 34 inches high....
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Effective Communication
The same result occurs when a blind patron attempts to access the internet on a computer at a county’s public library when the computer is not equipped with screen reader or text enlargement...
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ii. Web accessibility under the ADA
The plain language of these statutory provisions applies to discrimination in offering the goods and services "of" a place of public accommodation or the services, programs, and activities...
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Q25. When can service animals be excluded?
When can service animals be excluded? A....
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§ 38.35(a)
(a) Vehicles in excess of 22 feet in length, used in multiple-stop, fixed-route service, shall be equipped with a public address system permitting the driver, or recorded or digitized human...
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§104.33(b)(1)
(1) For the purpose of this subpart, the provision of an appropriate education is the provision of regular or special education and related aids and services that...
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Auxiliary Aids and Services
Auxiliary Aids and Services: If auxiliary aids and services are requested by guests, meeting organizers will need to address before the meeting takes place how to provide such services...
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Title II Public Entity Facilities Compliance Timetable
Ensure that the operation of each service, program and activity is operating so that each, when viewed in its entirety, is readily accessible to and usable by individuals with disabilities...
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§301(7)(G)
A terminal, depot, or other station used for specified public transportation;...
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IRS Videos in ASL: Tax Scams via Video Relay Service (VRS) (Captions & Audio)
Published on Feb 16, 2017 The IRS warns the Deaf and hard of hearing community about an increasing number of tax scammers that use the Video Relay Services (VRS)....
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904 Sales and Service Counters
This section covers the approach to counters (904.2), check-out aisles (904.3), sales and service counters (904.4), food service lines (904.5), and security glazing (904.6)....
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1. Providing Equal Access With Auxiliary Aids and Services
These different ways are provided through “auxiliary aids and services.” ...
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§ 37.167 Other service requirements
[56 FR 45621, Sept. 6, 1991, as amended at 58 FR 63103, Nov. 30, 1993]
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ADA25: #22 of 25 -- Preservation of Relay Services
However, it is important to preserve and promote the quality of relay services....
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12162(a)(4) Food service
(4) Food service...
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§ 36.302(c) Service animals.
(c) Service animals....
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2. Different Types of Auxiliary Aids and Services
Here are some examples of different auxiliary aids and services that may be used to provide effective communication for people with disabilities. ...
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Sorenson Video Relay Service ntouch® PC
Using cutting-edge technology, Sorenson Video Relay Service® (SVRS®) has designed the ntouch® group of products specifically for deaf communication....
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§ 38.61 Public information system
[See subsections ...]
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§ 38.87 Public information system
[See subsections ...]
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At your service. A 20 minute film. Engage customers with disabilities.
(filmmakers of the critically acclaimed PBS documentary Lives Worth Living, and curators of the Disability Rights Museum on Wheels), to produce this dynamic new twenty minute customer service...
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Appendix A to 34 CFR Part 104 - Nondiscrimination on the Basis of Handicap in Programs or Activities Receiving Federal Financial Assistance, Analysis of Final Regulation (with amendments issued through July 2017)
TITLE 34 EDUCATION SUBTITLE B REGULATIONS OF THE OFFICES OF THE DEPARTMENT OF EDUCATION CHAPTER I -- OFFICE FOR CIVIL RIGHTS, DEPARTMENT OF EDUCATION PART 104 --...
