automated attendant system for receiving and directing incoming telephone calls, that automated attendant system must provide effective communication with individuals using auxiliary aids and services...
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§ 35.161(b)
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5.5 Food Service Lines
Food service lines shall have a minimum clear width of 36 in (915 mm), with a preferred clear width of 42 in (1065 mm) to allow passage around a person using a wheelchair....
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MISCELLANEOUS
MISCELLANEOUS
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§1193.33(b)
(b) Manufacturers shall include in general product information the contact method for obtaining the information required by paragraph (a) of this section.
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May a carrier charge a maintenance or cleaning fee to passengers who travel with service animals?
Part 382 prohibits carriers from imposing special charges for accommodations required by the regulation, such as carriage of a service animal....
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Auxiliary aids and services
“Auxiliary aids and services” includes— Qualified interpreters on-site or through video remote interpreting (VRI) services; notetakers; real-time computer-aided transcription services...
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Should passengers provide advance notice to the airline concerning multiple or large service animals?
In most cases, airlines may not insist on advance notice or health certificates for service animals under the ACAA regulations....
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Transportation
□ Always consider transportation to events or meetings. Hold meetings or events close to transportation routes whenever possible. If transportation is provided to all participants,...
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T402.5 Surfaces
Ramp and bridgeplate surface material shall comply with T302 and extend across the full width and length of the ramp or bridgeplate.
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R308.1.1.2 Grade
R308.1.1.2 Grade. Parallel to the street or highway, the grade of boarding and alighting areas shall be the same as the street or highway, to the extent practicable. Perpendicular to...
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§ 37.73 Purchase or lease of used non-rail vehicles by public entities operating fixed route systems
[See subsections ...]
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§ 38.159(d)(4) Orientation
(4) Orientation. At least one securement device or system required by paragraph (a) of this section shall secure the wheelchair or mobility aid facing toward the front of the...
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§ 38.159(c)(4) Ramp barriers
(4) Ramp barriers. Each side of the ramp shall have barriers at least 2 inches (50 mm) high to prevent mobility aid wheels from slipping off.
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§ 38.161 Moveable aisle armrests
A minimum of 50% of aisle seats, including all moveable or removable seats at wheelchair or mobility aide securement locations, shall have an armrest on the aisle side which can...
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§ 38.155 Interior circulation, handrails and stanchions
[See subsections ...]
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B. Restrooms
B. Restrooms. The following is provided to assist manufacturers and designers to create restrooms which can be used by people with disabilities. These specifications are derived from...
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§ 38.153(a)
(a) Floor surfaces on aisles, step treads and areas where wheelchair and mobility aid users are to be accommodated shall be slip-resistant.
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§ 38.159(b)(9) Platform deflection
(9) Platform deflection. The lift platform (not including the entrance ramp) shall not deflect more than 3 degrees (exclusive of vehicle roll or pitch) in any direction between its...
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§ 38.159(b)(3) Emergency operation
(3) Emergency operation. The lift shall incorporate an emergency method of deploying, lowering to ground level with a lift occupant, and raising and stowing the empty lift if the...
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§ 38.159(b)(2) Controls
(2) Controls—
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§ 38.159(c)(7) Stowage
(7) Stowage. A compartment, securement system, or other appropriate method shall be provided to ensure that stowed ramps, including portable ramps stowed in the passenger area, do...
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§ 38.159(c)(1) Design load
(1) Design load. Ramps 30 inches (760 mm) or longer shall support a load of 600 pounds (2665 N), placed at the centroid of the ramp distributed over an area of 26 inches by 26 inches...
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§ 38.159(b)(12) Use by standees
(12) Use by standees. Lifts shall accommodate persons using walkers, crutches, canes or braces or who otherwise have difficulty using steps. The platform may be marked to indicate a...
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§ 38.159(b)(1) Design load
(1) Design load. The design load of the lift shall be at least 600 pounds (2665 N). Working parts, such as cables, pulleys, and shafts, which can be expected to wear, and upon which...