Like many of us gearing up for the holiday season, Storyteller Noah Seidel has been traveling a lot recently. Noah uses a wheelchair, and unfortunately, some airlines don’t know how...
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A Preflight Announcement with Noah Seidel
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§382.3 What do the terms in this rule mean?
In this regulation, the terms listed in this section have the following meanings: [Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 78 FR 67914, Nov. 12, 2013]
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§ 382.5 Definitions
§ 382.5 Definitions. As used in this Part --
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Qualified Individuals with Disabilities
Qualified Individuals with Disabilities6 6 See Glossary.
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If Carrier Contends That Attendant Is Required for Safety Reasons and Passenger Disagrees
If Carrier Contends That Attendant Is Required for Safety Reasons and Passenger Disagrees If, after careful consultation with a CRO and any other personnel required to be...
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I. Attendants
Except under limited circumstances, you cannot require a person with a disability to be accompanied by an attendant. [Sec. 382.35(a)] See Chapter 4, Section E for a discussion of the...
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Seating Assignments
Seating Assignments When requesting a particular seat assignment, it is useful to be as specific as possible about the type of seat that will meet your needs as a passenger with a...
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Carrying Assistive Devices and Keeping Them Near You
Carrying Assistive Devices and Keeping Them Near You Carrying medicine or other assistive devices like syringes as a carry-on item that you may need in the case of a flight...
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Boarding Assistance
Boarding Assistance When communicating to carrier personnel about your need for boarding assistance, be as specific as possible about the type or level of boarding assistance you...
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E. Attendants
You should know that it is generally not appropriate to require a passenger with a disability to be accompanied by a personal care attendant. [Sec. 382.35(a)] Even if you have...
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How come some passengers with service animals avoid the bulkhead row?
QUESTION: I travel with a service animal and ask for a bulkhead seat if one is available, as I find such a seat to be more comfortable for my service dog. How come some passengers...
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Ask Questions and Provide Instructions
Ask Questions and Provide Instructions Know what to ask carrier personnel. You can ask for and carrier personnel must be able to provide information about aircraft accessibility,...
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"Specified public transportation." (Preamble, Section-by-Section Analysis)
The operations of any portion of any airport that are under the control of an air carrier are covered by the Air Carrier Access Act....
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The Wayfindr Open Standard
We want to empower vision impaired people to navigate the world independently The Wayfindr Open Standard aims to do just that. So far we have released the first Working Draft of...
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New Horizons: Information for the Air Traveler with a Disability
It also describes features required by other regulations designed to make air travel more accessible....
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382.1 What is the purpose of this Part?
382.1 What is the purpose of this Part? The section is amended to include foreign carriers.
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Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant?
QUESTION: Are airlines allowed to require all passengers who are both deaf and blind to travel with an attendant? ANSWER: No. Airlines may not have a policy that requires all...
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What is 14 CFR Part 382 (part 382)?
Part 382 is a detailed set of rules that define air carriers’ responsibilities under the ACAA and ensures that individuals with disabilities will be treated without discrimination consistent...
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Purpose of the Manual
The manual does not expand air carriers’ legal obligations or establish new requirements under the law....
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Do the ACAA and its implementing regulations (14 CFR part 382 or part 382) apply to both U.S. and foreign carriers?
same time, DOT issued a notice to foreign carriers advising them that the Department intended to use the provisions of part 382, which by its terms does not impose requirements on foreign air...
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ROXIMITY's Model X iBeacon
Durable Enclosure - ROXIMITY’s Model X is designed to withstand indoor or outdoor weather conditions, including temperatures from -40 to +85 degrees Celsius as well as rain, sleet, and snow...
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382.3 What do the terms in this rule mean?
The final rule includes a definition of the term “indirect air carrier.”...
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CASI California Survey Reports Acceptance Criteria - Construction and Manufacturing Tolerances AC 02-12
Certified Access Specialist Institute | California Survey Reports | Acceptance Criteria...
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Complaints
Complaints Be aware that a Complaint Resolution Official (CRO) must be made available to you if you ask to speak with a manager or supervisor about a disability-related complaint....
