This procedure encourages prompt and equitable resolution of the problem at the local or state level without forcing people to file a federal complaint or a lawsuit....
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Step 4 - Adopt a Grievance Procedure
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How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines?
QUESTION: How can I find out information on the number and types of disability-related complaints filed with DOT against specific airlines? ANSWER: DOT’s Aviation Consumer...
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§ 382.70 Disability-related complaints received by carriers
in the following areas: refusal to board, refusal to board without an attendant, security issues concerning disability, aircraft not accessible, airport not accessible, advance notice dispute...
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D. Recording, Categorizing, and Reporting Written Disability-related Complaints Received by Carriers
Certificated U.S. carriers and foreign carriers1 operating to, from, and in the United States using at least one aircraft with more than 60 passenger seats must record, categorize,...
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Grievance Procedures
School districts are required to establish grievance procedures for resolving complaints related to those cases where the complainants allege that employees, other students, or third...
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VII. DISPUTE RESOLUTION
DISPUTE RESOLUTION 37....
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§35.174 Referral
§35.174 Referral Section 35.174 provides for referral of the matter to the Department of Justice if the agency is unable to obtain voluntary compliance.
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§27.123 Conduct of investigations.
[See subsections ...]
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17. Grievance and Complaint System
17. Grievance and Complaint System Within six (6) months after the commencement of the Compliance Period, and with input from Class Counsel, the City shall establish a policy and...
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Handling Accessibility Complaints: Keeping out of Court
Consider an early meeting with the plaintiff(s) to see if they want a quick resolution. D....
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A Preflight Announcement with Noah Seidel
Like many of us gearing up for the holiday season, Storyteller Noah Seidel has been traveling a lot recently. Noah uses a wheelchair, and unfortunately, some airlines don’t know how...
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What do I do if I believe that a passenger’s assertions about having a disability or a service animal are not credible?
Ask the passenger to wait while you contact your airline’s complaint resolution official (CRO)....
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Q16: Does OCR's enforcement activity reflect the changes made by the Amendments Act?
The Amendments Act did not, however, alter OCR's case processing or the procedures that we use to investigate complaints, conduct compliance reviews, issue findings, and secure resolution...
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§27.125 Compliance procedure.
[44 FR 31468, May 31, 1979. Redesignated at 56 FR 45621, Sept. 6, 1991. 68 FR 51391, Aug. 26, 2003]
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4. The Agreements’ Dispute Resolution Mechanism is Burdensome and Unlikely to Afford Complete Relief to Class Members
The Agreements’ Dispute Resolution Mechanism is Burdensome and Unlikely to Afford Complete Relief to Class Members In lieu of encouraging fast resolutions of small problems which arise...
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DISPUTES AND ENFORCEMENT
DISPUTES AND ENFORCEMENT 35....
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A. The Substantive Legal Dispute
The Substantive Legal Dispute Plaintiffs allege that Defendants City of Los Angeles (“the City” or “Defendant”) unlawfully failed, and are failing, to properly install and maintain accessible...
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§27.123(d) Resolution of matters
(d) Resolution of matters....
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§8.56(e)(2) Informal resolution
(2) Informal resolution. In accordance with paragraph (j) of this section, the responsible civil rights official shall attempt to resolve complaints informally whenever possible....
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§8.56(j) Informal resolution/voluntary compliance
(j) Informal resolution/voluntary compliance—...
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§8.56(j)(2) Objectives of informal resolution/voluntary compliance
(2) Objectives of informal resolution/voluntary compliance....
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AGREED RESOLUTION
The parties agree that it is in their best interests, and the United States believes that it is in the public interest, to voluntarily enter into this Agreement. The parties...
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II. AGREED RESOLUTION
The Parties agree it is in their best interests to resolve this matter by entry of this Consent Decree. The Parties agree and stipulate to the Court’s entry of this Consent...
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II. AGREED RESOLUTION
10. The Parties agree it is in their best interests to resolve this matter by entry of this Consent Decree. The Parties agree and stipulate to the Court’s entry of this Consent...