carriers must promptly disclose in an accessible format; (2) a “how to” tutorial on using the accessible Web site; or (3) customer service assistance specifically to address accessibility...
Search Results "US Carrier"
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6. Compliance Monitoring
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7. Online Disability Accommodation Request
can use to contact passengers about their accommodation needs....
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Compliance Dates for New Kiosk Orders and Airline/Airport Agreements
For both carriers and airports that jointly own, lease, or control shared-use automated kiosks, we proposed to require that they enter into written, signed agreements allocating their respective...
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What is 14 CFR Part 382 (part 382)?
Part 382 is a detailed set of rules that define air carriers’ responsibilities under the ACAA and ensures that individuals with disabilities will be treated without discrimination consistent...
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Who has to follow part 382?
The following organizations and individuals must comply with part 382: (1) air carriers and their employees (e.g., ticket and gate agents, flight attendants, baggage handlers, pilots, etc...
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382.45 Must carriers make copies of this Part available to passengers?
382.45 Must carriers make copies of this Part available to passengers?...
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382.51 What requirements must carriers meet concerning the accessibility of airport facilities?
382.51 What requirements must carriers meet concerning the accessibility of airport facilities?...
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382.141 What training are carriers required to provide for their personnel?
382.141 What training are carriers required to provide for their personnel? This section continues, for the most part, the requirements of the existing rule....
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382.143 When must carriers complete training for their personnel?
382.143 When must carriers complete training for their personnel?...
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382.151 What are the requirements for providing Complaints Resolution Officials?
U.S. carriers must make a CRO available – either in person or via telephone – at each airport the carrier serves, at all times the carrier is operating at the airport....
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382.153 What actions do CROs take on complaints?
382.153 What actions do CROs take on complaints? ETA Editor's Note This section has no content in the original document.
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382.155 How must carriers respond to written complaints?
Often, complaints to carriers may be made in writing (letters, e-mails etc.)....
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382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?
382.157 What are carriers obligations for recordkeeping and reporting on disability-related complaints?...
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382.159 How are complaints filed with DOT?
382.159 How are complaints filed with DOT? Changes from the corresponding provision of the existing regulation include a time frame for filing informal complaints, a change of postal...
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§382.45 Must carriers make copies of this Part available to passengers?
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D. Service Animals
D. Service Animals1 A service animal is (i) an animal individually trained and which performs functions to assist a person with a disability; (ii) an animal that has been shown to...
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§ 382.43 Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities?
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§382.51 What requirements must carriers meet concerning the accessibility of airport facilities?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009; 75 FR 44887, July 30, 2010]
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§382.51(a)
(a) As a carrier, you must comply with the following requirements with respect to all terminal facilities you own, lease, or control at a U.S. airport:...
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§ 382.43(c)
(c) If you are a U.S. or foreign air carrier that operates at least one aircraft having a designed seating capacity of more than 60 passengers and owns or controls a primary Web site that...
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§382.51(c)
(c) As a foreign carrier, you must meet the requirements of this section by May 13, 2010, except as otherwise indicated in paragraph (a)....
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§382.53(a)
(a)
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§382.53(b)
(b) The information you must provide under paragraph (a) of this section includes, but is not limited to, the following: Information concerning flight safety, ticketing, flight...
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§382.53(a)(1)
(1) As a U.S. carrier, you must ensure that passengers with a disability who identify themselves as persons needing visual or hearing assistance have prompt access to the same information...