When a reservation is made for an accessible guest room, the specific accessible guest room reserved must be held for the reserving customer and the room must be removed from the reservation...
Search Results "Hotel Reservation"
2010 ADA Definition
Hotel Reservation: Section 36.302 of the 1991 title III regulation requires public accommodations to make reasonable modifications in policies, practices, or procedures when such modifications are necessary to afford access to any goods, services, facilities, privileges, advantages, or accommodations, unless the entity can demonstrate that making such modifications would fundamentally alter the nature of such goods, services, facilities, privileges, advantages, or accommodations. Hotels, timeshare resorts, and other places of lodging are subject to this requirement and must make reasonable modifications to reservations policies, practices, or procedures when necessary to ensure that individuals with disabilities are able to reserve accessible hotel rooms with the same efficiency, immediacy, and convenience as those who do not need accessible guest rooms.
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Reservation Systems Requirements for Places of Lodging
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§ 36.302(e)
(e)
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§ 36.302(e)(1)(ii)
(ii) Identify and describe accessible features in the hotels and guest rooms offered through its reservations service in enough detail to reasonably permit individuals with disabilities...
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Expanding Your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities
U.S. Department of Justice Civil Rights Division Disability Rights Section
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4. Rates
4. Are rates for accessible guestrooms/suites the same as rates for guestrooms/suites that are not designated accessible? [28 CFR 36.301(c)] Yes __ No __ N/A __ Comments:...
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2. Staff
Do all reservations staff (including staff located on-site at the lodging facility and staff located off-site at a reservations center) have ready access to information about the lodging...
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13.19 Reservations System
13.19 “Reservations System” means a proprietary telephonic and internet-based system maintained by HWI or its subsidiaries capable of taking reservations for Brand Hotels from customers...
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13.9 Franchised Hotel
13.9 “Franchised Hotel” means a hotel in the United States that (1) operates under one of the Brands pursuant to a franchise license agreement with HWI (or a subsidiary of HWI); (2) is not...
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13.5 Brand Hotel
13.5 “Brand Hotel” means a hotel in the United States operating under any of the Brands, including Franchised Hotels....
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13.12 Owned Hotel
13.12 “Owned Hotel” means a hotel in the United States in which HWI (or one of its subsidiaries) has a 100% fee or leasehold interest in the real estate and improvements....
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13.11 Managed Hotel
13.11 “Managed Hotel” means a hotel in the United States that is operated by HWI (or one of its subsidiaries) pursuant to a management agreement with the third party owner of the real estate...
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13.14 Post-1993 Franchised Hotel
13.14 “Post-1993 Franchised Hotel” means a Franchised Hotel constructed for first occupancy after January 26, 1993....
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13.17 Post-1993 Owned Hotel
13.17 “Post-1993 Owned Hotel” means an Owned Hotel constructed for first occupancy after January 26, 1993....
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13.16 Post-1993 Managed Hotel
13.16 “Post-1993 Managed Hotel” means a Managed Hotel constructed for first occupancy after January 26, 1993....
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13.10 Joint Venture Hotel
13.10 “Joint Venture Hotel” means a hotel in the United States in which HWI (or one of its subsidiaries) has less than a 100% ownership interest but more than a 50% ownership interest....
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13.15 Post-1993 Joint Venture Hotel
13.15 “Post-1993 Joint Venture Hotel” means a Joint Venture Hotel constructed for first occupancy after January 26, 1993....
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Arriving At the Hotel
Arriving At the Hotel Shuttle Buses. If you provide shuttle bus services, those services are subject to the ADA....
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E. Reservations
Atlantis’ policy will be that when booking accessible cabins, Atlantis will hold available accessible cabins until those cabins are the last cabins booked, unless they are...
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Overview
March 15, 2012 is the compliance date for provisions governing hotel reservation policies....
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§ 38.179(a)
unit, with or without passenger accommodations, and one or more passenger trailer units, including but not limited to vehicles providing shuttle service to remote parking areas, between hotels...
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II. ENFORCING THE ADA PART 3
Lodging A hotel reservation for an accessible room made a year in advance for travel to a family wedding that is not available on the day of arrival. ...
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Advance Notice and Reservation System
Carriers’ reservation and other administrative systems must ensure that when advance notice is provided by a passenger with a disability as provided by the ACAA and its implementing regulations...
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Bus Loading Zones: ADA Standard Section 209.2.2
Section 209.2.2 covers scoping requirements in the current ADA Standards for bus loading zones.
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11B-209.2.2 Bus loading zones
transportation vehicles include buses and vans operated by public transit agencies, while specified public transportation vehicles include tour and charter buses, taxis and limousines, and hotel...