Cognitive Impairments People with cognitive impairments may have problems with memory and concentration, understanding oral communication, and learning. When communicating in...
Search Results "Disability Etiquette"
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Cognitive Impairments
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Tips for Interacting with People with Disabilities
Tips for Interacting with People with Disabilities Appropriate etiquette when interacting with people with disabilities is based primarily on respect and courtesy....
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What Terminology Should Be Used?
Although people who have disabilities refer to themselves in many different ways and numerous "buzz words" have been used to describe people with disabilities over the years, direction for...
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Disability Awareness Training for Staff
When your meeting, conference or event will include many attendees with disabilities, it is recommended that you negotiate with the venue and contractually require that they conduct disability...
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Fine Motor Impairments
Fine Motor Impairments People with fine motor impairments may have limited use of one or both hands or no use of the hands and fingers. When communicating over the telephone with...
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Vision Impairments
Vision Impairments People with vision impairments may use alternative equipment, such as screen reading software and screen magnification software, to access their computers. When...
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1193.33(c) (Advisory Guidance)
Personnel who deal directly with the public, including market researchers, should be trained in basic disability "etiquette."...
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Hearing Impairments
Customer service representatives should be trained on how to use a TTY and proper TTY etiquette....
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Chapter 7: Interacting with People with Disabilities
When assisting and interacting with individuals with disabilities, you should use language that gives an accurate, positive view of them....
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General Tips for Interacting with Individuals with Disabilities
Also, respect the privacy of individuals with disabilities. Asking about a person’s disability can be perceived as intrusive and insensitive....
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Tips for Assisting People Who Are Blind or Visually-Impaired
In addition, be aware that your carrier may provide additional training to educate you about the different types of disabilities in order to enhance your ability to accommodate passengers...
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Tips for Assisting People Who Are Deaf, Hard of Hearing, or Deaf-Blind
Service Animals Never pet or distract a service animal accompanying a person who has a disability....
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Tips for Assisting People Who Have Mobility Disabilities
Tips for Assisting People Who Have Mobility Disabilities Communication If a person uses a term to describe a mobility disability that you are not familiar with or that you don...
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Tips for Assisting People Who Have Difficulty Speaking
Tips for Assisting People Who Have Difficulty Speaking Communication Ask the person how he or she prefers to communicate. A pencil and paper may be okay for short...
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Tips for Assisting People Who Have Disabilities that are Not Apparent
Cognitive disabilities may cause people to reason, draw conclusions, or respond more slowly. People with cognitive disabilities may appear easily distracted....
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Communicating With Individuals Who Are Deaf or Hard of Hearing
Event and facility staff should receive guidance and training on how to interact with your attendees (see customer service training materials). The following information will help...
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§382.141 What training are carriers required to provide for their personnel?
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§382.143 When must carriers complete training for their personnel?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11472, Mar. 18, 2009]
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Tips for Presenters
Use lasers to point only; resist the urge to wiggle the light around the screen (this can be problematic for people with a variety of conditions, including vision disabilities), and turn...
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A Little job advice from Bill & Jen with Cuquis Robledo
When Dr. Jennifer Arnold was a young hospital volunteer, she told visitors that she was planning to go to medical school. They responded, “Oh, why would you go to medical school?...
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ADA Customer Service Training Course For Employees
Video with information about the array of products and services offered by McGuire Associates, including ADA customer service training for employees and emergency evacuation...
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ADA25: Bob's Story
Bob is an Information Specialist at the National Center on Health, Physical Activity and Disability....
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ADA25: Cindy's Story
Cindy has lived in Alabama since 1978. She went blind at the age of 19 and attended a rehabilitation center to learn blindness skills in order to live as an independent person. She...
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ADA25: Cloritta's Story
She moved to Birmingham, Alabama in 2009 to take advantage of the cities opportunities for individuals with a disability including Lakeshore Foundation....