You must provide timely enplaning, deplaning, and connecting assistance to passengers with disabilities requesting such assistance....
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You must provide timely enplaning, deplaning, and connecting assistance
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Chapter 5: Assisting Air Travelers with Disabilities Boarding, Deplaning, and During the Flight
Boarding and Deplaning Assistance D. Stowing and Treatment of Personal Equipment E. Services in the Cabin F. Safety Briefings...
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Boarding and Deplaning Assistance Where Level-Entry Boarding is Unavailable
Boarding and Deplaning Assistance Where Level-Entry Boarding is Unavailable For aircraft with 19 or more seats operating at airports with 10,000 or more annual enplanements where level-entry...
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Subpart G—Boarding, Deplaning, and Connecting Assistance
[See subsections ...]
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§382.141(a)(1)(iii)
(iii) For those personnel involved in providing boarding and deplaning assistance, the use of the boarding and deplaning assistance equipment used by the carrier and appropriate boarding...
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§382.95(b)
(b) As a carrier, you must, except as otherwise provided in this subpart, provide boarding and deplaning assistance through the use of lifts or ramps at any U.S. commercial service airport...
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§382.99(d)
(d) Under the agreement, you may, as a carrier, require that passengers wishing to receive boarding and deplaning assistance requiring the use of a lift for a flight check in for the flight...
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§382.101(b)
(b) The boarding or deplaning process occurs at a foreign airport;...
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§382.111(a)
(a) Assistance in moving to and from seats, as part of the enplaning and deplaning processes;...
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§27.72(c)
U.S. carrier serving the airport concerning the acquisition and use of boarding assistance devices to ensure the provision of mechanical lifts, ramps, or other devices for boarding and deplaning...
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§27.72(d)
foreign carrier serving the airport concerning the acquisition and use of boarding assistance devices to ensure the provision of mechanical lifts, ramps, or other devices for boarding and deplaning...
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§382.101(a)
(a) The boarding or deplaning process occurs at a U.S. airport that is not a commercial service airport that has 10,000 or more enplanements per year;...
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§382.101(c)
(c) You are using an aircraft subject to an exception from the lift boarding and deplaning assistance requirements under §382.97(a)-(c) of this subpart;...
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§382.97(c)(1)
(1) No existing boarding and deplaning assistance device on the market will accommodate the aircraft without a significant risk of serious damage to the aircraft or injury to passengers...
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§27.72(e)(3)(i)
(i) No existing boarding and deplaning assistance device on the market will accommodate the aircraft without significant risk of serious damage to the aircraft or injury to passengers or...
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§382.97(c)
(c) Any other aircraft model determined by the Department of Transportation to be unsuitable for boarding and deplaning assistance by lift, ramp, or other suitable device....
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§27.72(d)(1)
(1) The agreement shall provide that all actions necessary to ensure accessible boarding and deplaning for passengers with disabilities are completed as soon as practicable, but no later...
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§27.72(e)(3)
(3) Access to any other aircraft model determined by the Department of Transportation to be unsuitable for boarding and deplaning assistance by lift, ramp, or other suitable device....
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APPENDIX IV: Recent Department of Transportation Enforcement Orders Related to the Air Carrier Access Act
ISSUES DATE OF ISSUE ORDER # DOCKET # Failure to provide prompt and proper enplaning, connecting, and deplaning assistance...
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§382.99(c)
(c) For foreign carriers, the agreement with a U.S. airport must provide that all actions necessary to ensure accessible boarding and deplaning for passengers with a disability are completed...
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§382.99(a)
(a) As a carrier, you must negotiate in good faith with the airport operator of each U.S. airport described in §382.95(b) to ensure the provision of lifts for boarding and deplaning where...
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§382.99(b)
(b) You must have a written, signed agreement with the airport operator allocating responsibility for meeting the boarding and deplaning assistance requirements of this subpart between or...
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§382.95(a)
assistance requested by or on behalf of passengers with a disability, or offered by carrier or airport operator personnel and accepted by passengers with a disability, in enplaning and deplaning...
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§382.91(b)(2)
As a carrier, you are required to make such a stop only if the rest room is available on the route to the destination of the enplaning, deplaning, or connecting assistance and you can make...