If a passenger with a disability requests assistance getting on or off an airplane or you offer assistance and the passenger consents to the type of boarding or deplaning assistance you...
Search Results "Airplane Access"
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C. Boarding and Deplaning Assistance
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§382.65 What are the requirements concerning on-board wheelchairs?
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Boarding and Deplaning Assistance Where Level-Entry Boarding is Unavailable
Boarding and Deplaning Assistance Where Level-Entry Boarding is Unavailable For aircraft with 19 or more seats operating at airports with 10,000 or more annual enplanements where...
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Except in an Emergency Evacuation, No Hand-Carrying Passengers
Except in an Emergency Evacuation, No Hand-Carrying Passengers Under no circumstances – except for emergency evacuations – should you physically pick up a passenger with a...
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§382.67 What is the requirement for priority space in the cabin to store passengers' wheelchairs?
[78 FR 67923, Nov. 12, 2013]
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E. Services in the Cabin
Within the aircraft cabin, when requested by a passenger with a disability or when offered and accepted by a passenger with a disability, you must assist the passenger...
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Ask Questions and Provide Instructions
You can ask for and carrier personnel must be able to provide information about aircraft accessibility, seating and movable armrests, lavatory accessibility, boarding options, and storage...
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Aircraft Accessibility
In addition, different size airplanes must be equipped with different features according to the law....
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Boarding Assistance in General
Boarding Assistance in General If a passenger with a disability requests assistance getting on an airplane or carrier personnel offer assistance and the passenger consents, a carrier...
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Aviation Consumer Protection
The Office of the Assistant General Counsel for Aviation Enforcement and Proceedings, including its Aviation Consumer Protection Division, monitors compliance with and investigates...
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Department of Transportation: Disability Training Materials and Helpful Information
The programs focus on the rights and responsibilities of individuals and airlines under the Air Carrier Access Act (ACAA) and its implementing regulation, 14 CFR Part 382 and were produced...
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U.S. Department of Transportation: Disability Information in Aviation
U.S. Department of Transportation: Office of Aviation Enforcement and Proceedings A compilation of rules, guidance, enforcement orders and publications on disability issues in...