Real-Time Communication Etiquette for Communicating with Customers with Disabilities Today, a lot of customer service takes place with voice calls over the telephone and Internet; however...
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Real-Time Communication Etiquette for Communicating with Customers with Disabilities
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11B-206.2.1 Site arrival points
General circulation paths shall be permitted when located in close proximity to an accessible route. Advisory 11B-206.2.1 Site arrival points....
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§35.172 Resolution of complaints (Section-by-Section Analysis)
The Act requires the Department of Justice to establish administrative procedures for resolution of complaints, but does not require complainants to exhaust these administrative remedies...
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TABLE OF CONTENTS
GENERAL NONDISCRIMINATION REQUIREMENTS Basic Principles Reasonable Modification of Policies and Procedures Service Animals Wheelchairs and Other Power-Driven Mobility Devices Communicating...
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12184(b)(5)
accessible to and usable by such individuals if the entity can demonstrate that the system for which the van is being purchased or leased, when viewed in its entirety, provides a level of service...
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11. Q: Can I exclude an animal that doesn't really seem dangerous but is disruptive to my business?
A: There may be a few circumstances when a public accommodation is not required to accommodate a service animal--that is, when doing so would result in a fundamental alteration to...
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1.1.8.2 Locally adopted energy standards - California Energy Code, Part 6.
Applicable provisions of Public Resources Code Section 25402.1(h)(2) and applicable provisions of Section 10-106, Chapter 10 of California Administrative Code, Part 1 apply to locally adopted...
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11B-206.2.19 Pedestrian street crossings
EXCEPTION: Compliance with Section 11B-206.2.19 shall not be required where pedestrian crossing is prohibited by the appropriate administrative authority....
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11B-220.1 Automatic teller machines and fare machines
Where automatic teller machines or self-service fare vending, collection, or adjustment machines are provided they shall comply with Section 11B-220.1....
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11B-220.1 Automatic teller machines and fare machines
Where automatic teller machines or self-service fare vending, collection, or adjustment machines are provided they shall comply with Section 11B-220.1....
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V. Modifications in Policies, Practices, and Procedures
A modification is not required if it would "fundamentally alter" the goods, services, or operations of the public accommodation....
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Bus Loading Areas and On-Street Bus Stops [§209.2.2 and §209.2.3]
Bus Loading Areas and On-Street Bus Stops [§209.2.2 and §209.2.3] Loading zones designed for buses that provide general or special service, including charter service, to the public on...
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E. Private Enforcement Efforts
providers to enforce the ADA and Section 504 of the Rehabilitation Act.8 8 The settlement agreements by private parties and matters addressed in the agreements include: Massachusetts General...
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§ 37.83(e)
(e) A public entity operating a fixed route system as described in paragraph (d) of this section may apply in writing to the FTA Administrator for a determination of the historic character...
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§ 37.75(e)
(e) A public entity operating a fixed route system as described in paragraph (d) of this section may apply in writing to the FTA Administrator for a determination of the historic character...
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13. Q: When a sign language interpreter is needed, where do I find one?
This is generally accomplished through a contract with a sign language interpreter service....
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27. Hand-Carrying
Except in emergency situations, a passenger's request for a driver to lift the passenger out of his or her mobility device should generally be denied because of the safety, dignity, and...
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382.3 What do the terms in this rule mean?
“Indirect air carrier” refers to a person not directly involved with the operation of aircraft who sells transportation services to the general public other than as the agent of a carrier...
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Hospital and healthcare settings. (Section-by-Section Analysis)
Public accommodations, including hospitals, must modify policies, practices, or procedures to permit the use of a service animal by an individual with a disability. 28 CFR 36.302(c)(1)....
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II-3.3000 Equality in participation/benefits
Going door-to-door to collect signatures is difficult or, in many cases, impossible for the candidate because of the general inaccessibility of private homes....
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Opening Remarks and Introductions
Vijay Gupta, P.E., Fellow ASHRAE, Chief Mechanical Engineer, Office of Design and Construction Programs, Public Buildings Service, GSA Well, thank you....
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1. What are the basic requirements of ADA Title II and Section 504?
that no qualified individual with a disability shall, by reason of such disability, be excluded from participation in, be denied the benefits of, or be subjected to discrimination in, the services...
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Louisiana Rehabilitation Services (LRS)
Programs & Services Blind Services Provides both vocational rehabilitation and independent living services to eligible individuals who are blind or visually impaired....
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C. The CVAA Does Not Preempt the ADA or Conflict With the ADA’s Application to This Case
Moreover, also falling outside the FCC’s administrative jurisdiction are Plaintiffs’ allegations that Netflix violates title III of the ADA by failing to provide equal access to other services...
