First, the agency must intend to locate the product in a physical space frequented only by service personnel....
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G.5.ii. - How is the "back office" exception applied?
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www.hrblock.com and "the website"
“www.hrblock.com” and “the website” include: All web pages, web applications, resources, and services within the www.hrblock.com domain; its subdomains; and related domains; All...
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Acronyms
Department of Transportation, Federal Highway Administration FSORAG—Forest Service Outdoor Recreation Accessibility Guidelines FSTAG—Forest Service Trail Accessibility Guidelines...
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Audio Visual Components
listening systems or devices available, how the meeting room is wired and equipped for sound amplification, and if there are additional costs for accessibility equipment and associated services...
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Companions
Companions In many situations, covered entities communicate with someone other than the person who is receiving their goods or services....
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Chapter 9: Built-In Elements
Chapter 9 covers built-in elements, including dining surfaces and work surfaces (902), benches (903), and sales and service counters (904)....
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MAKING THE BUILT ENVIRONMENT ACCESSIBLE
The Standards are used when determining if a public entity's programs or services are accessible under the ADA....
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§ 36.308 Seating in assembly areas.
A public accommodation shall ensure that wheelchair spaces and companion seats are provided in each specialty seating area that provides spectators with distinct services or amenities that...
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§ 36.303(c)(1)(ii)
(ii) The type of auxiliary aid or service necessary to ensure effective communication will vary in accordance with the method of communication used by the individual; the nature, length,...
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F212.3 Sinks
Exception 2 is consistent with Exception 1 to this section, which exempts service sinks because they cannot comply with technical requirements for sinks due to their configuration....
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ALTERNATIVES TO BARRIER REMOVAL
Where a public accommodation can demonstrate that barrier removal is not readily achievable, the public accommodation shall not fail to make its goods, services, facilities, privileges,...
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COMMERCIAL FACILITIES
aircraft; or (3) railroad locomotives, railroad freight cars, railroad cabooses, commuter or intercity passenger rail cars (including coaches, dining cars, sleeping cars, lounge cars and food service...
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D. Department of Justice Activities Related to Health Care Providers and Medical Equipment
Pursuant to the ADA and Section 504 of the Rehabilitation Act, health care providers must provide individuals with disabilities full and equal access to their health care services and facilities...
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11B-704.2.2 Operable parts
Telephones shall have push-button controls where such service is available....
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§382.157(f)(1)(i)
(i) Disability-related complaints you receive from or on behalf of passengers with respect to difficulties encountered in connection with service you provide;...
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§382.157(f)(1)(iii)
(iii) Disability-related complaints forwarded by another carrier or governmental agency with respect to difficulties encountered in connection with service you provide...
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Question 25
Have all new employees been informed about the business's accessible features and accessible customer service practices?...
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§ 1194.3(f)
(f) Products located in spaces frequented only by service personnel for maintenance, repair, or occasional monitoring of equipment are not required to comply with this part....
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§27.7(b)(1)
(1) A recipient, in providing any aid, benefit, or service, may not, directly or through contractual, licensing, or other arrangements, on the basis of disability:...
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NOT REQUIRED {35.150}
NOT REQUIRED {35.150} Any action that would fundamentally alter the nature of a service, program or activity Result in undue financial and administrative burdens...
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Specialized Customer Premises Equipment
Assistive technology used by individuals with disabilities to originate, route, or terminate telecommunications or interconnected VoIP service....
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§104.4(b)(1)
(1) A recipient, in providing any aid, benefit, or service, may not, directly or through contractual, licensing, or other arrangements, on the basis of handicap:...
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§8.4(b)(1)(ii)
(ii) Afford a qualified individual with handicaps an opportunity to participate in, or benefit from, the housing, aid, benefit, or service that is not equal to that afforded to others;...
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Indirect Air Carrier:
A company not directly involved in the operation of an aircraft that sells air transportation services to the general public, such as tour and charter operators. [Sec. 382.5]...