However, sometimes your policies or procedures can inadvertently make it difficult or impossible for a customer with a disability to access your goods and services....
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Policies and Procedures
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B. Carrier-Supplied Oxygen
The Oxygen NPRM proposed to require certificated U.S. carriers operating aircraft that conduct passenger-carrying service with at least one aircraft having a designed seating capacity of...
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Closed movie captioning (Section-by-Section Analysis)
The Department notes that the term “closed captioning” is referenced in the examples of auxiliary aids and services in § 36.303(b). ...
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Telecommunications. (Section-by-Section Analysis)
The Department has become aware that individuals with disabilities who use TTYs or telecommunications relay services--primarily those who are deaf or hard of hearing or who have speech-related...
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Q13: Are the provision and implementation of a health plan developed prior to the Amendments Act sufficient to comply with the FAPE requirements as described in the Section 504 regulation?
Continuing with a health plan may not be sufficient if the student needs or is believed to need special education or related services because of his or her disability....
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31.
Any person appointed as an ADA Contact Person shall have a background in customer service....
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Section 37.151 Waiver for Undue Financial Burden
Section 37.151 Waiver for Undue Financial Burden The Department has adopted a five-year phase-in for paratransit service....
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Chapter 7 Addendum 1: Title II Checklist (Emergency Management)
related to emergency management, such as planning, prevention, preparedness, evacuation, transportation, sheltering, medical services, lodging, housing, response, social services, recovery...
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Notes
disabilities have their own set of health conditions, including coexisting diseases and health risk factors that might affect the cost-benefit equation of obtaining various health care services...
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Chapter 7 Addendum 2: The ADA and Emergency Shelters: Access for All in Emergencies and Disasters
who operates a shelter, the Americans with Disabilities Act (ADA) generally requires shelters to provide equal access to the many benefits that shelters provide, including safety, food, services...
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6. PROJECT COST DETERMINATION:
provision, air conditioning (AC) equipment includes heating, ventilation, and air conditioning (HVAC), AC units, heating units, or ventilation units, and does not include ductwork or utility services...
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Equal Opportunity
Title II requires that people with disabilities have an equal opportunity to participate in public entities’ programs, services and activities in the most integrated manner appropriate...
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Providing Health Care for People with Disabilities: Competency Planning Checklists
Edition 1, 2011 Providing Health Care for People with Disabilities: Competency Planning Checklists, was partially supported by the California Department of Health Care Services....
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Trail Construction Techniques
Information that is already available to Forest Service employees is not repeated in this guidebook....
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Covered Content on Primary Web Sites
The first option was a text alternative Web site that would provide only the core air travel information and services (not all of the public-facing content) offered on the primary Web site...
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§382.53(a)(1)
who identify themselves as persons needing visual or hearing assistance have prompt access to the same information provided to other passengers at each gate, ticketing area, and customer service...
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10. What happens after the complainant agrees to mediate?
KBF is a nationally recognized provider of mediation and training services....
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End Note
Good customer service practices that assist people with disabilities will bring repeat business from guests with disabilities, older travelers, and friends and families that accompany this...
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Audiovisual presentations and computer interactives without audio description
The Museum will continue to advertise the availability of this service. See 28 C.F.R. § 36.303....
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Minimal protection.
In the Department's ADA Business Brief on Service Animals, which was published in 2002, the Department interpreted the minimal protection language within the context of a seizure (i.e.,...
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§8.6(c)
action that would not result in such an alteration or such burdens but would nevertheless ensure that, to the maximum extent possible, individuals with handicaps receive the benefits and services...
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What this Checklist is Not
The regulations include requirements for nondiscriminatory policies and practices and for the provision of auxiliary aids and services, such as sign language interpreters for people who...
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12182(b)(2)(C)(ii)
usable by individuals with disabilities (including individuals who use wheelchairs) unless such entity can demonstrate that such system, when viewed in its entirety, provides a level of service...
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Introduction
In July 2008, the Smithsonian Institution Accessibility Program, the National Center on Accessibility, and the National Park Service collaborated on a daylong focus group study to learn...