◼ Airlines must make available specially-trained “complaints resolution officials” to respond to complaints from passengers and must also respond to written complaints....
Search Results "Rail Passenger Car"
-
Administrative Provisions
-
A. Complaint Procedures and Complaints Resolution Officials (CRO’s)
Carriers must (i) establish a procedure for resolving disability-related complaints raised by passengers with a disability and (ii) designate at least one CRO to be available to handle disability-related...
-
§ 37.51(e)
Extensions may be granted only in a case where raising the entire passenger platform is the only means available of attaining accessibility or where other extraordinarily expensive structural...
-
11B-404.2.7 Door and gate hardware
glazed doors without stiles, existing overhead rolling doors or grilles, and similar existing doors or grilles that are designed with locks that are activated only at the top or bottom rail...
-
11B-404.2.7 Door and gate hardware
glazed doors without stiles, existing overhead rolling doors or grilles, and similar existing doors or grilles that are designed with locks that are activated only at the top or bottom rail...
-
11B-409.1 General
They shall be passenger elevators as classified by ASME A17.1. Elevator operation shall be automatic. Advisory 11B-409.1 General....
-
11B-409.1 General
They shall be passenger elevators as classified by ASME A17.1. Elevator operation shall be automatic. Advisory 11B-409.1 General....
-
406.2.2 Clear height
required to be 7'-0" by this section, greater vertical clearance is required at van-accessible parking spaces, standard accessible parking spaces, the vehicular routes to these spaces, and passenger...
-
§382.51(a)(8)
(8) If you newly acquire televisions and other audio-visual displays for passenger safety briefings, information, or entertainment on or after May 13, 2009, such equipment must have high-contrast...
-
§382.10(c)(2)
accommodation you are proposing to use in place of compliance with the provision of this part that you cite, and an explanation of how it provides substantially equivalent accessibility to passengers...
-
§382.87(f)
(f) You are not required to furnish more than one seat per ticket or to provide a seat in a class of service other than the one the passenger has purchased in order to provide an accommodation...
-
§382.99(c)
(c) For foreign carriers, the agreement with a U.S. airport must provide that all actions necessary to ensure accessible boarding and deplaning for passengers with a disability are completed...
-
§382.43(c)(4)
(4) You must assist prospective passengers who indicate that they are unable to use your Web site due to a disability and contact you through other channels (e.g., by telephone or at the...
-
§382.31(a)
(a) Except as otherwise provided in this part you must not, as a carrier, impose charges for providing facilities, equipment, or services that this rule requires to be provided to passengers...
-
§27.71(i)(3)
(3) If an airport installs new televisions and other audio-visual displays for passenger safety briefings, information, or entertainment on or after October 5, 2015, such equipment must...
-
§ 382.43(c)(4)
(4) You must assist prospective passengers who indicate that they are unable to use your Web site due to a disability and contact you through other channels (e.g., by telephone or at the...
-
Written Complaints Received after the Trip
Written Complaints Received after the Trip You should be aware of your carrier’s established procedure for resolving written complaints from passengers with a disability....
-
Viewing Areas
At the upper level, where the visitors generally approach the viewpoint, a low railing or wall can permit good visibility....
-
4. On-board wheelchairs
The existing rule requires that, on aircraft with more than 60 seats, the carrier must provide an onboard wheelchair in any case if the aircraft has an accessible lavatory, and on a passenger’s...
-
502 Parking Spaces
Section 502 addresses car parking spaces and van parking spaces....
-
4.10.4 Hall Lanterns
A visible and audible signal shall be provided at each hoistway entrance to indicate which car is answering a call....
-
3. Testing and Labeling of Electronic Respiratory Assistive Devices
Testing and Labeling of Electronic Respiratory Assistive Devices In the Oxygen NPRM, we proposed that a U.S. carrier that conducts passenger-carrying service other than an on-demand air...
-
M301.3 Transfer Supports
o Rationale: Currently, and it is envisioned that transfer supports will continue to be enabled through the side rail systems currently employed on stretchers....
-
Accessible Medical Equipment
Have adjustable handrails and/or side rails D.5....