Some Examples of Mental or Psychological Impairments [Sec. 382.5(a)(2)]:
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Mental retardation;
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Depression;
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Anxiety disorders;
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Specific learning disabilities; and
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Brain injury.
Below is a list of general tips to consider when interacting with people with disabilities followed by tips relating to interacting with individuals with one or more of the five basic types of disabilities. These tips are aimed at ensuring that services, facilities, and other accommodations are provided to passengers with disabilities in a respectful and helpful manner.
Some of the tips relate to specific legal requirements, but most of them set forth suggestions for interacting in a way that would constitute good customer service and demonstrate a sensitivity to the issues concerning passengers with disabilities. The following tips should be read and employed with the above qualification in mind.
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