Air Carrier Access Act Technical Assistance Manual (2005)

Contents

• Chapter 1: Understanding How to Use this Manual
• Chapter 2: Learning the Basics about the Law Protecting Air Travelers with Disabilities
• Chapter 3: Assisting Air Travelers with Disabilities, Planning a Trip
• Chapter 4: Assisting Air Travelers with Disabilities at the Airport
• Chapter 5: Assisting Air Travelers with Disabilities Boarding, Deplaning, and During the Flight
• Chapter 6: Assisting Air Travelers with Disabilities with Their Complaints
• Chapter 7: Interacting with People with Disabilities
• APPENDIX I: Tips for Air Travelers with Disabilities
• APPENDIX II: Airline Management-Related Issues
• APPENDIX III: Frequently Asked Questions
• APPENDIX IV: Recent Department of Transportation Enforcement Orders Related to the Air Carrier Access Act
• APPENDIX V: 14 CFR Part 382 Nondiscrimination on the basis of Disability in Air Travel
• APPENDIX VI: DOT Guidance Concerning Service Animals in Air Transportation

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