You must provide a CRO to a passenger even if the passenger does not use the term “Complaints Resolution Official” or “CRO.”...
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You must make available a Complaints Resolution Official (CRO) at the airport
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F244.3 Outdoor Constructed Features in Common Use and Public Use Areas
This section contains the scoping requirements for outdoor constructed features provided in common use and public use areas that serve camping units with mobility features....
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F245.3 Outdoor Constructed Features in Common Use and Public Use Areas
This section contains the scoping requirements for outdoor constructed features provided in common use and public use areas that serve picnic units with mobility features....
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11B-223.2 Hospitals, rehabilitation facilities, psychiatric facilities and detoxification facilities
All public use and common use areas shall be accessible in compliance with this chapter....
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604.9 Water Closets and Toilet Compartments for Children’s Use
604.9 Water Closets and Toilet Compartments for Children’s Use. Water closets and toilet compartments for children’s use shall comply with 604.9....
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Accessibility of Airport Facilities
Carriers must ensure that these terminal facilities and services are accessible to and usable by individuals with disabilities, including individuals who use wheelchairs.1 Sec. 382.23(b)...
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382.3 What do the terms in this rule mean?
A new definition of “carrier” includes both U.S. and foreign carriers....
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Illegal use of drugs (Section-By-Section Analysis and Response to Comments)
"Illegal use of drugs.''...
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§382.117(c)
(c) If a service animal cannot be accommodated at the seat location of the passenger with a disability who is using the animal, you must offer the passenger the opportunity to move with...
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F245.4.2 Routes to and within Common Use and Public Use Areas
This section requires at least one outdoor recreation access route to connect each picnic unit with mobility features with common use and public use areas serving the unit; and at least...
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§ 382.35 Attendants
A concern on the part of carrier personnel that a individual with a disability may need to use inaccessible lavatory facilities or may otherwise need extensive special assistance for personal...
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604.9 Water Closets and Toilet Compartments for Children’s Use
Water closets and toilet compartments for children’s use shall comply with 604.9. Advisory 604.9 Water Closets and Toilet Compartments for Children's Use....
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604.9 Water Closets and Toilet Compartments for Children's Use
Water closets and toilet compartments for children's use shall comply with 604.9. Advisory 604.9 Water Closets and Toilet Compartments for Children's Use....
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11B-902.4 Dining surfaces and work surfaces for children’s use
Accessible dining surfaces and work surfaces for children’s use shall comply with Section 11B-902.4....
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F244.5.2 Routes to and within Common Use and Public Use Areas
This section requires at least one outdoor recreation access route to connect each camping unit with mobility features with common use and public use areas serving the unit; and at least...
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382.57 What services must carriers provide if their automated kiosks are inaccessible?
for persons for disabilities who cannot use them....
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Refusal of Transportation
Carriers cannot refuse transportation to a qualified individual with a disability solely because the person’s disability results in appearance or involuntary behavior that may offend, annoy...
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§382.53 What information must carriers give individuals with a vision or hearing impairment at airports?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009]
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708.4.1 Common Use or Public Use System Interface
708.4.1 Common Use or Public Use System Interface....
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Boarding Assistance in General
[Sec. 382.39(a)] The type of assistance carriers must offer includes, as needed, services personnel and the use of wheelchairs, ramps, or mechanical lifts....
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Mirrors: ADA Standard Section 603.3
Section 603.3 covers the current ADA Standards for mirrors in toilet and bathing rooms.
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11B-603.3 Mirrors
In order for mirrors to be usable by people who are ambulatory and people who use wheelchairs, the top edge of mirrors should be 74 inches (1880 mm) minimum from the floor or ground. ◼...
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708.4.1 Common Use or Public Use System Interface
The common use or public use system interface shall include the capability of supporting voice and TTY communication with the residential dwelling unit interface....
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708.4.1 Common Use or Public Use System Interface
The common use or public use system interface shall include the capability of supporting voice and TTY communication with the residential dwelling unit interface....