(a) As a carrier providing service using aircraft with 19 or more passenger seats, you must respond to written complaints received by any means (e.g., letter, fax, e-mail, electronic instant...
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§382.155(a)
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§382.141(b)
(b) If you are a carrier that operates only aircraft with fewer than 19 passenger seats, you must provide training for flight crewmembers and appropriate personnel to ensure that they are...
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Do accessible routes that cross vehicular ways need to be marked as a crossing?
The Standards only require access aisles at accessible parking spaces and accessible passenger loading zones to be marked....
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1. Movable aisle armrests
Movable aisle armrests The current rule requires U.S. carriers using aircraft with 30 or more seats to have movable aisle armrests on at least half the passenger aisle seats....
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§ 38.35(a)
multiple-stop, fixed-route service, shall be equipped with a public address system permitting the driver, or recorded or digitized human speech messages, to announce stops and provide other passenger...
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382.7 To whom do the provisions of this Part apply?
A flight means a continuous journey of a passenger in the same aircraft or using the same flight number....
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F. Availability of Materials Incorporated by Reference
ISO 10865-1:2012(E), Wheelchair containment and occupant retention systems for accessible transport vehicles designed for use by both sitting and standing passengers — Part 1: Systems for...
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4.1.3(5)*
(5)* One passenger elevator complying with 4.10 shall serve each level, including mezzanines, in all multi-story buildings and facilities unless exempted below....
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§382.43(c)
(c) If you are a U.S. or foreign air carrier that operates at least one aircraft having a designed seating capacity of more than 60 passengers and owns or controls a primary Web site that...
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Transit Stops (R308.1) (Section-by-Section Analysis)
Where transit stops serve vehicles with more than one car, boarding and alighting areas serving each car must comply with these requirements....
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§382.51(b)
(b) As a carrier, you must ensure that passengers with a disability can readily use all terminal facilities you own, lease, or control at a foreign airport....
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§382.43(c)(4)(ii)
(ii) Provide Web-based amenities to the passenger, such as waiving any fee applicable to making a reservation or purchasing a ticket using a method other than your Web site (e.g., by telephone...
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T604.1 General
When wheelchair securement systems are not in use, the systems shall not protrude into the wheelchair space except as provided in T603.5, and shall not interfere with passenger movement...
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§ 382.43(c)(4)(ii)
(ii) Provide Web-based amenities to the passenger, such as waiving any fee applicable to making a reservation or purchasing a ticket using a method other than your Web site (e.g., by telephone...
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§ 38.87(a)
shall be equipped with an interior public address system permitting transportation system personnel, or recorded or digitized human speech messages, to announce stations and provide other passenger...
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§ 38.73(d)(3) Exception
Retrofitted vehicles shall be coordinated with the platform in new and key stations such that the horizontal gap shall be no greater than 4 inches and the height of the vehicle floor, under 50% passenger...
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§ 38.53(d)(3) Exception
Retrofitted vehicles shall be coordinated with the platform in new and key stations such that the horizontal gap shall be no greater than 4 inches and the height of the vehicle floor, under 50% passenger...
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§ 399.80(s)
(s) Failing to disclose and offer Web-based discount fares on or after June 10, 2014, to prospective passengers who contact the agent through other channels (e.g., by telephone or in the...
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Elevator Scoping
If the facility has more than 2 stories, including any basement levels, is there a full size passenger elevator serving each level of the hotel, including the basement for persons with disabilities...
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4.10.1 General
Freight elevators shall not be considered as meeting the requirements of this section unless the only elevators provided are used as combination passenger and freight elevators for the public...
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Summary of Major Provisions
Web Site Accessibility Scope/Coverage • Requires U.S. and foreign carriers that operate at least one aircraft having a seating capacity of more than 60 passengers...
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§ 37.42 Service in an Integrated Setting to Passengers at Intercity, Commuter, and High-Speed Rail Station Platforms Constructed or Altered After February 1, 2012
[See subsections ...]
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§ 37.42 Service in an Integrated Setting to Passengers at Intercity, Commuter, and High-Speed Rail Station Platforms Constructed or Altered After February 1, 2012
[76 FR 57935, Sept. 19, 2011]
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§382.51(a)(6)
enable captioning at all times on all televisions and other audio-visual displays that are capable of displaying captions and that are located in any portion of the terminal to which any passengers...