Signs shall be clearly visible and within the sight lines of standing and sitting passengers from within the vehicle on both sides when not obstructed by another vehicle....
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810.6.3 Station Names
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QUESTION: WHAT MEANS MAY BE USED TO COMMUNICATE WITH COMPLAINT RESOLUTION OFFICIALS (CROs)?
*Other equivalent means of communication are permitted, as long as they provide effective communication with the passenger with a disability....
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Complaints Resolution Official (CRO):
thoroughly familiar with the requirements of part 382 and the air carrier’s policies and procedures addressing part 382 and the provision of services, facilities, and accommodations to passengers...
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9. Dedicated vehicles or special equipment in a vehicle
A paratransit passenger's request for special equipment (e.g., the installation of specific hand rails or a front seat in a vehicle for the passenger to avoid nausea or back pain) can be...
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2. Pick Up and Drop Off Locations with Multiple Entrances
., shopping malls, employment centers, schools, hospitals, airports), the paratransit operator should pick up and drop off the passenger at the entrance requested by the passenger, rather...
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9. Dedicated vehicles or special equipment in a vehicle
A paratransit passenger's request for special equipment (e.g., the installation of specific hand rails or a front seat in a vehicle for the passenger to avoid nausea or back pain) can be...
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2. Pick Up and Drop Off Locations with Multiple Entrances
., shopping malls, employment centers, schools, hospitals, airports), the paratransit operator should pick up and drop off the passenger at the entrance requested by the passenger, rather...
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§ 37.213(a)(1)
The operator shall transmit a copy of the form to the passenger no later than the end of the next business day following the receipt of the request....
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11B-810.6.3 Station names
Signs shall be clearly visible and within the sight lines of standing and sitting passengers from within the vehicle on both sides when not obstructed by another vehicle....
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Transportation Facilities
The ADA also establishes standards for transportation vehicles, including buses, vans, and rail cars (which are not discussed in this guide)....
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U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights
Public transportation includes buses, subways, light rail, commuter rail, monorail, passenger ferry boats, trolleys, inclined railways, and people movers....
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Typical examples of reasonable accommodations are:
employee who has a brain injury, reducing clutter and distractions, providing instructions and information in writing, breaking down complex assignments into small steps, or allowing a job coach...
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II-2.6000 "Regarded as."
ILLUSTRATION: C is excluded from a county-sponsored soccer team because the coach believes rumors that C is infected with the HIV virus....
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Other Information for Individuals with Hearing or Vision Impairments
One carrier suggested that the emphasis should be not on how swiftly carriers can transmit the information to the disabled passenger but on when the passenger needs to have it....
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§382.33(b)(2)
(2) Requiring passengers to remain in a holding area or other location in order to receive transportation, services, or accommodations;...
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§382.43(c)(4)(i)
(i) Disclose Web-based discount fares to the passenger if his or her itinerary qualifies for the discounted fare....
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§382.133(a)(2)
(2) The device cannot be stowed and used in the passenger cabin consistent with applicable TSA, FAA, and PHMSA regulations....
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§382.67(f)
(f) As a carrier, you must offer pre-boarding to a passenger stowing his or her wheelchair in the cabin....
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§382.81(b)(3)
(3) When a passenger with a hearing impairment is traveling with an interpreter who will be performing functions for the individual during the flight; or...
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§382.87(e)
(e) You must never deny transportation to any passenger in order to provide accommodations required by this subpart....
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§382.141(a)(1)(i)
(i) The requirements of this part and other applicable Federal regulations affecting the provision of air travel to passengers with a disability;...
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§ 382.43(c)(4)(i)
(i) Disclose Web-based discount fares to the passenger if his or her itinerary qualifies for the discounted fare....
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AMUSEMENT RIDE SEAT
[DSA-AC] A seat that is built-in or mechanically fastened to an amusement ride intended to be occupied by one or more passengers....
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§ 37.3 Over-the-road bus
Over-the-road bus means a bus characterized by an elevated passenger deck located over a baggage compartment....
