U.S. Department of Justice Civil Rights Division Disability Rights Section Americans with Disabilities Act Access for 9-1-1 and Telephone Emergency Services
Search Results "TTY Call"
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Access for 9-1-1 and Telephone Emergency Services
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I. Introduction
with Disabilities Act (ADA) requires all Public Safety Answering Points (PSAPs) to provide direct, equal access to their services for people with disabilities who use teletypewriters (TTYs...
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Q: In areas without 9-1-1 services, are PSAPs still required to provide access for TTY users to the telephone emergency services?
It may do so either by having one line for both voice and TTY calls, or it may provide two separate lines -- one for voice calls, and another for TTY calls....
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Separate Telephone Lines for TTY Users
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Q: Can a PSAP dedicate a separate seven-digit line for TTY calls?
Q: Can a PSAP dedicate a separate seven-digit line for TTY calls? A: Yes, but TTY users must also have direct, equal access to all call-taking positions on 9-1-1 lines....
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B. TTYs & Telephone Relay Services
To communicate by TTY, a person types his or her conversation, which is read on a TTY display by the person who receives the call. Both parties must have TTYs to communicate....
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A. General Requirements for Telephone Emergency Service Providers
Direct access means that PSAPs can directly receive TTY calls without relying on an outside relay service or third-party services....
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Number of TTYs
In order to afford equal access to TTY users, every call-taking position within a PSAP must have its own TTY or TTY-compatible equipment....
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Q: If a PSAP has only received a few TTY calls per month over the past year, why does it need TTYs at every call-taking position?
Q: If a PSAP has only received a few TTY calls per month over the past year, why does it need TTYs at every call-taking position?...
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Enhanced Features
PSAPs that have these features must ensure that TTY calls have the same access to enhanced features as do voice telephone calls....
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Relationship Between Primary and Secondary PSAPs
Primary PSAPs (9-1-1 answering points) often transfer calls to secondary PSAPs (such as fire or emergency medical services) if they do not dispatch those services directly from the primary...
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Switching Between Voice and TTY Modes
All call takers must have the capability to switch back and forth easily from TTY mode to voice mode during the same call....
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D. Procedures for Handling TTY Calls
Procedures for Handling TTY Calls In addition to proper equipment, direct, equal access for TTY calls requires that PSAPs use effective procedures for recognizing and responding to TTY...
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Recognizing TTY Calls/Treating Silent, Open Lines as Potential TTY Calls
All call takers must be able to recognize and handle TTY calls properly. There are three types of TTY calls a call taker may receive....
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Requiring Callers Using TTYs to Press a Key
In the past, some PSAPs have required callers using TTYs to press the space bar or other keys after they call, to emit tones and notify call takers that it is a TTY call....
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Q: If a PSAP uses TTY detection equipment, does it still have to query every silent call with a TTY?
Q: If a PSAP uses TTY detection equipment, does it still have to query every silent call with a TTY? A: Yes....
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E. Training
Training PSAPs must train their call takers to effectively recognize and process TTY calls....
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F. Testing
The tests should be designed to ascertain whether TTY equipment functions properly and whether personnel have been adequately trained to recognize TTY calls quickly, to operate TTY equipment...
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382.43 Must information and reservation services of carriers be accessible to individuals with hearing impairments?
The “Response to Comments” section of the preamble discusses the requirements that will apply to carriers with respect to TTY or telephone relay communication between users of TTYs and carriers...
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Some Helpful TTY Abbreviations
Some Helpful TTY Abbreviations: ASAP - As soon as possible CD or CLD - Could GA - Go ahead, your turn to talk GA or SK - Go ahead or Goodbye HCO (Hearing Carry Over) - TTY...
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§382.43 Must information and reservation services of carriers be accessible to individuals with visual, hearing, and other disabilities?
[Doc. No. DOT-OST-2004-19482, 73 FR 27665, May 13, 2008, as amended at 74 FR 11471, Mar. 18, 2009; 78 FR 67914, Nov. 12, 2013]
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E. Accommodations for Air Travelers who are Deaf, Hard of Hearing, or Deaf-Blind
If your carrier makes available a telephone reservation and information service to the public, you must make available a text telephone (TTY) to permit individuals who are deaf or hard of...
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§ 382.47 Accommodations for persons with hearing impairments
The TDD service shall be available during the same hours as the telephone service for the general public and the response time for answering calls shall be equivalent....
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TTY
TTY You must make available a TTY to permit individuals who are deaf or hard of hearing to obtain information from carriers. See also Chapter 3, Section E....