Access for 9-1-1 and Telephone Emergency Services

Separate Telephone Lines for TTY Users

Q: Can a PSAP dedicate a separate seven-digit line for TTY calls?

A: Yes, but TTY users must also have direct, equal access to all call-taking positions on 9-1-1 lines. A PSAP cannot require TTY users to call a seven-digit number when voice callers may dial the more familiar 9-1-1.