Providing Health Care for People with Disabilities: Competency Planning Checklists
Communication Access
Effective Communication - The Department of Justice published revised final regulations implementing the Americans with Disabilities Act (ADA) for Title II (State and local government services) and title III (public accommodations and commercial facilities) on September 15, 2010, in the Federal Register. These requirements, or rules, clarify and refine issues that have arisen over the past 20 years and contain new, and updated, requirements, including the 2010 Standards for Accessible Design (2010 Standards).
https://www.ada.gov/effective-comm.htm
Available at:
Communication Assistance - Hearing
If you are hard-of-hearing, deaf, or have a speech disability, make sure you understand your health care. Link to fact sheet: Communication Assistance - Hearing
Communication Assistance - Hearing-Deaf
If you are deaf, use a sign language interpreter to make sure you understand your health care.
Link to fact sheet: Communication Assistance - Hearing-Deaf
Communication Assistance - Vision
If you are blind or have low vision, make sure you have communication access.
Link to fact sheet: Communication Assistance - Vision
Communicate Assistance
Health Care Access – Communication
http://hfcdhp.org/health-care-disable/health-care-access-communication/
Questions to Ask for Identifying Communication and Accommodation Needs pdf Word
http://hfcdhp.org/long-disability-literacy/customer-service/
Video: Improving Participant-Provider Communication (2010)
http://www.jointcommission.org/multimedia/improving-participant-provider-communication—part1-of-4/
The Joint Commission and the U.S. Department of Health & Human Services (HHS) Office for Civil Rights worked together to support language access in health care organizations with the video Improving Participant-Provider Communication: Joint Commission Standards and Federal Laws. The video series highlights what is required by Joint Commission standards as well as Federal civil rights laws with respect to participants who are deaf/hard of hearing or limited English proficient.The video highlights what the Joint Commission standards require as well as Federal civil rights laws with respect to participants who are deaf or hard of hearing, or have limited English proficiency. A list of resources and tools that health care organizations can use to build effective language access programs accompany the video.
Accessible Web sites
http://www.section508.gov/content/training
Designing Accessible Web Sites (4 hours Web based course) at also check out new stuff webinars from the Access Board
For webmasters in charge of developing or revising web sites and managers who oversees the web development efforts. Covers what accessibility is all about, what the standards are, and how to design for 508 compliance by exploring the Web based course "Designing Accessible Websites".
Available at: http://www.adaconferences.org/CIOC/Archives/
Topic : Accessible Electronic Documents: Section 508 Basic Testing Guide for Making an Accessible PDF (Portable Document Format)
Archive Materials:
Presentation Materials:
Click on the following link to access Webinar Recording
Topic : Audio Description
Most people are familiar with captioning to some extent. However, audio description is less well understood. This webinar provides the basics about audio description, a method for making video content more accessible to people who are blind or low vision.
What is audio description? How did it come about? What difference does it make to individuals with disabilities? How is it developed? What does Section 508 require? Are there other legal requirements for audio description? How are some federal agencies managing these requirements? The answers to these questions will be covered, and you will be able to have your own questions answered.
Archive Materials :
Presentation Materials:
Click on the following link to access Webinar Recording
Topic : Accessible Electronic Documents: Authoring Guide for Making an Accessible Document in MS Word 2010
Archive Materials :
Presentation Materials:
Click on the following link to access Webinar Recording
Accessible Video & Multimedia (2.5 hours)
Video and multimedia products can greatly enhance training and other programs in your agency. However, without the ability to hear what is being spoken, or to hear dialogue without the necessary visual context, these products can be confusing or useless to people with disabilities. Learn how to create and evaluate video and multimedia products that are accessible to all audiences. Specifically, you'll discover the elements and steps for adding audio descriptions and captioning to any product.
Accessible Meetings, Events, and Conferences, July 2015, Digital updated version of June Isaacson Kailes and Darrel Jones' 1993 work, A Guide to Planning Accessible Meetings. The Mid-Atlantic ADA Center and TransCen Inc. sponsored this update and publication in recognition of the 25th anniversary of the transformational Americans with Disabilities Act (ADA) of 1990. The updated version includes both regulatory updates (from the 2010 update to the Act) along with practical actionable guidance
http://www.adahospitality.org/accessible-meetings-events-conferences-guide/book
Health Literacy:
Attributes of A Health Literate Organization:
https://www.jointcommission.org/assets/1/6/10attributes.pdf
National CLAS Standards: Think Cultural Health HHS Webpage & Resources
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