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Resolving ADA Complaints Through Mediation: An Overview

Why Consider Mediation?

Free

There is no cost to either party to participate in mediation. It is not necessary for parties to have a lawyer to participate in mediation.

Party-Driven

Mediation allows the parties, not a judge or the mediator, to control the outcomes of their dispute. Parties work together, and there is room to negotiate the terms of the agreement and the timeline for implementation. The matter is not closed until the parties verify that all of the terms of the agreement have been implemented. Either party can withdraw from mediation at any time.

Confidential

Conversations and materials produced during the mediation sessions are confidential.

Quick

Mediation is scheduled promptly as opposed to investigations or court cases which can take months or years.

Preserves Relationships

The cooperative, voluntary approach can preserve relationships between parties and produce win-win results.

Successful

The Program has successfully resolved thousands of ADA disputes resulting in increased access for people with disabilities and has saved businesses and State and local governments time and money.

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