Resolving ADA Complaints Through Mediation: An Overview

Mediation and the ADA

• Mediation is a process that brings parties together with a neutral mediator to resolve their differences through discussion and problem-solving.

• Complaints under both title II (State and local government services) and title III (public accommodations) can be mediated.

• Disputes where potential remedies are flexible are most appropriate for mediation and include providing effective communication, eliminating architectural barriers, or eliminating discriminatory policies.