2019 California Standards for Accessible Design Guide (effective January 1, 2020 with July 1, 2021 amendments)

11B-411.2.1.7 Elevator car assignment.

When the accessibility function button is pressed, elevator car assignment shall comply with Section 11B-411.2.1.7.

11B-411.2.1.7.1 Assignment by keypad hall call console.

The audio output shall provide verbal instruction for the user to enter a destination floor. The selected destination floor shall be confirmed by verbal announcement and on the display screen. Verbal and visible indication of an invalid input shall be provided. The display screen shall indicate the elevator assignment characters and a verbal announcement shall be made of the assigned elevator responding to the call. Visual and verbal direction to the assigned elevator shall be provided.

11B-411.2.1.7.2 Assignment by touch screen hall call console.

The audio output shall provide verbal instruction for the user to press the accessibility function button as a response to verbal direction in order to select the destination floor. The selected destination floor shall be confirmed by verbal announcement and on the display screen. Verbal and visible indication of an invalid input shall be provided. The display screen shall indicate the elevator assignment characters and a verbal announcement shall be made of the assigned elevator responding to the call. Visual and verbal direction to the assigned elevator shall be provided.

Exception: In addition to assignment by Section 11B-411.2.1.7.2, a verbal announcement providing the user with an option to select an alternative mode of operation shall be permitted. Alternative operation shall be by one of the following options:

1. Virtual keypad. The size of the keypad shall be a nominal 4 inches (102 mm) wide by 5 inches (127 mm) high in a 12-key ascending telephone keypad layout centered in the console. Characters and symbols shall be centered on the corresponding button. Keypads shall have a star («) on the lower left button and a minus sign (-) on the lower right button. Operation shall be by contact with the touch screen with a press on the key. The audio output shall provide user input confirmation after each key is pressed. Keys shall not be provided with a key repeat function. From any level above and below the main egress level, when the star button is pressed an elevator shall be dispatched to the main egress level.

2. Gesture-based mode of operation. Operation shall be by contact with the touch screen, without specific contact with an icon, and using established non-proprietary gestures for selection and input, including but not limited to tapping, sliding, and tap-hold contact-release to select. The audio output shall provide verbal direction on use of the touch screen, and indication of floor selection options until assignment to the elevator is given.

11B-411.2.1.7.3 Assignment by security credential.

If a security system or other form of access control system is provided, the audio output shall provide a verbal announcement and direction to the location of the access control activation sensor, such as “present security credential at the sensor immediately to the left”. Upon presentation of security credential, the destination floor shall be confirmed by verbal announcement and on the display screen. The display screen shall indicate the elevator assignment characters and a verbal announcement shall be made of the assigned elevator responding to the call. Visual and verbal direction to the assigned elevator shall be provided.

11B-411.2.1.7.4 Adjacency assignment.

The system shall assign an elevator car immediately to the left or right of the hall call console.

Exception: The most adjacent elevator serving the selected floor shall be assigned by hall call consoles located outside the elevator landing.