2019 California Standards for Accessible Design Guide (effective January 1, 2020 with July 1, 2021 amendments)

11B-411.2.1.3 Arrangement.

Hall call console arrangement of required features shall comply with Section 11B-411.2.1.3.

11B-411.2.1.3.1 Keypad call console arrangement.

Where keypad call consoles are provided, the display screen shall be located directly above the keypad. The accessibility function button shall be located directly below the keypad at a height of 36 inches (914 mm) to 42 inches (1067 mm) above the finish floor.

11B-411.2.1.3.2 Touch screen call console arrangement.

Where touch screen call consoles are provided, the touch screen shall be located directly above the accessibility function button. The accessibility function button shall be located at a height of 36 inches (914 mm) to 42 inches (1067 mm) above the finish floor.

11B-411.2.1.3.3 Proximity of required elements.

Required features shall be provided on a hall call console assembly or as individual elements grouped in close proximity.

11B-411.2.1.3.4 Position.

Display screens and touch screens shall be positioned so glare is reduced on the screen. Keypads or buttons shall slope away from the user at 15 to 25 degrees from the vertical plane. Touch screens shall be sloped away from the user at 7 to 25 degrees from the vertical plane.