Real-Time Communication Etiquette for Communicating with Customers with Disabilities Today, a lot of customer service takes place with voice calls over the telephone and Internet; however...
Search Results "Voice Communication"
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Real-Time Communication Etiquette for Communicating with Customers with Disabilities
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Questions to Ask for Identifying Communication and Accommodation Needs
Questions to Ask for Identifying Communication and Accommodation Needs1 By June Isaacson Kailes, Associate Director Harris Family Center for Disability and Health Policy...
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Effective Interaction: Communicating With and About People with Disabilities in the Workplace
Effective Interaction: Communicating With and About People with Disabilities in the Workplace...
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Speech Impairments
Voice clarity can sometimes be achieved by adjusting the frequency of the incoming voice....
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Switching Between Voice and TTY Modes
All call takers must have the capability to switch back and forth easily from TTY mode to voice mode during the same call....
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Tips for Interacting with People with Disabilities
Listen carefully, and repeat back what you think you heard to ensure effective communication....
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§ 1194.23(a)
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic...
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§ 1194.23(b)
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols....
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§ 1194.23(f)
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. ...
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§1193.51(e) TTY signal compatibility
Products, including those providing voice communication functionality, shall support use of all cross-manufacturer non-proprietary standard signals used by TTYs....
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USE OF THE WAY
People with hearing or speech impairments should be aware of whether the telephone is limited to voice communications and where the emergency signaling device rings — whether it connects...
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USE OF THE WAY
People with a speech disability should be aware of whether the telephone is limited to voice communications and where the emergency signaling device rings — whether it connects or rings...
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Paragraph (e) (Advisory Guidance)
Some telecommunications systems compress the audio signal in such a manner that standard signals used by a TTY is distorted or attenuated preventing successful TTY communication over the...
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4.10.14* EMERGENCY COMMUNICATIONS
If provided, emergency two-way communication systems between the elevator and a point outside the hoistway shall comply with ANSI A17.1-1978 and A17.1a-1979....
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4.10.14* Emergency Communications
If provided, emergency two-way communication systems between the elevator and a point outside the hoistway shall comply with ASME A17.1‒1990....
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Emergency Communications [4.10.14]
Emergency two-way communication devices, where provided, must meet the ASME A17.1‒1990 standard....
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Hearing Impairments
When communicating with people who are deaf or hard of hearing, keep in mind that: For some individuals with mild hearing loss, it might help to raise your voice....
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D. Real-Time Text
In this NPRM, the Board proposes to require that ICT support RTT functionality whenever such ICT also provides real-time, two-way voice communication....
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410.6.5 HCO and VCO Support (Section-by-Section Analysis)
410.6.5 HCO and VCO Support (Section-by-Section Analysis) This section proposes that, where ICT provides real-time two-way voice communication, it must permit users to intermix speech...
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809.5.6 Site, Building, or Floor Entrance
Where a system, including a closed-circuit system, permitting voice communication between a visitor and the occupant of the residential dwelling unit is provided, the system shall comply...
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904.6 Security Glazing
Where counters or teller windows have security glazing to separate personnel from the public, a method to facilitate voice communication shall be provided....
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11B-904.6 Security glazing
Where counters or teller windows have security glazing to separate personnel from the public, a method to facilitate voice communication shall be provided....
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11B-809.5.6 Site, building, or floor entrance
Where a system, including a closed-circuit system, permitting voice communication between a visitor and the occupant of the residential dwelling unit is provided, the system shall comply...
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11B-809.5.6 Site, building, or floor entrance
Where a system, including a closed-circuit system, permitting voice communication between a visitor and the occupant of the residential dwelling unit is provided, the system shall comply...